Thirdlane Connect is a tool for communications and team collaboration using Direct and Group Messaging, Voice and Video Calls, Conferencing, Screen Sharing, File Sharing, and CRM and application integration.
Thirdlane Connect is a private alternative to Slack and Microsoft Teams, with an added benefit of a fully integrated advanced phone system. If you've used Slack or Microsoft Teams in the past, you will feel comfortable using Thirdlane Connect.
Your team members can work remotely, and communicate securely from wherever they are, using whatever devices they choose - web browsers, iPhone, Android devices, or Windows, Linux and Mac desktops.
Here is how Thirdlane Connect looks like, running on a Mac desktop:
Picture below is showing the layout and functional areas of the Thirdlane Connect user interface. Note that the layout is the same for Thirdlane Connect running in browsers or on Windows, Mac, and Linux desktops.
The picture shows multiple opened action menus, to illustrate that these menus are contextual, in reality you can open one action menu at a time.
With Thirdlane Connect you can:
Send and receive secure messages in direct and group conversations
Receive messages from various applications via Slack compatible webhooks
Manage personal contacts
Escalate conversations as needed - from chat, to voice calls, to video
Create and use private and public Channels for team communication
Log in using Google or Office 365 accounts
Use click-to-call and get screen pops in Salesforce and other CRMs
Share status and presence with your team
Share screen during voice calls
Access your voicemail
Manage call recording, listen to recorded calls
Move calls between mobile Thirdlane Connect and your desk phone
Call from mobile phone using office extension, keeping mobile number private
Save international and long distance charges by making calls from mobile device via Thirdlane phone system
Take full advantage of the advanced business phone system functionality
Send faxes from anywhere, even mobile phone
This User Guide helps you to get started with Thirdlane Connect and explains its features and configuration options.
We hope, that with this knowledge, you will be able to organize your communications to reflect the specifics of your business, and make your team more productive.