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Platform Documentation

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Getting Started
Guide
Platform Management
- Dashboard
- Personal Preferences
- Resellers
- Organizations
- Enterprise New
- Admins
- General Settings
- Communications Settings
  - Trunks
  - Default Values
  - DIDs
  - STIR/SHAKEN
  - Messaging Gateways
  - Custom SMS Gateway
  - Dialing Plans
  - Text-to-Speech
  - TLS Transport
  - Microsoft Teams
  - Security
    
    Trusted IPs
    Banned IPs
    Banned User Agents
    Traffic Control
  - STUN/TURN Servers
  - Dialplan Variables
  - Action Scripts
  - Default Music-on-Hold
  - Call Permissions
    
    Inbound
    Outbound
  - Device Provisioning
    
    Provisioning Settings
    Redirect Servers
    Phone Firmware
    Phone Models
    Translation Maps
- Contact Center
  - Codes & Sets
  - Policies
Organization Settings
- Users
  - User Extensions
  - Bulk Operations
    
    Bulk Generator
    Directory Sync
  - Departments
  - Emergency Locations
- Contacts
- CRM
- Messaging
- Device Provisioning
- Routing
  - Setup Guide
  - Inbound Call Routes
  - Outbound Call Routes
  - Call Permissions
    
    Inbound
    Outbound
  - Routing Conditions
  - Active Mode
  - Inbound Messaging Routes
  - Call Flow Diagram
- PBX Features
- Media Files
  - Greetings
  - Music-on-Hold
- Contact Center
- Integrations & SSO
- Thirdlane Connect
- Tenant Branding
User Portal
- Using User Portal
- Contacts
  - Personal Contacts
  - Company Directory
- Send Faxes
- Call History
  - Recent Calls
  - Voicemail
- Settings
- Day/Night Mode
- Thirdlane Connect
- Conference Rooms
- Music on Hold
Thirdlane Connect User Guide
- About Thirdlane Connect
- Release 16.1.1
- Getting Started
- Personalization
- Call History and Voicemail
  - Call History
  - Voicemail
- Integrations
- Settings Reference
- Keyboard Shortcuts
- Platform-specific Features
- Best Practices
Reports & Diagnostics

thirdlane.com

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CSV Upoload

Here you can quickly create multiple Contacts by uploading a .CSV file.

Last updated: Feb 8, 2026

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