What's New

Version 16.1.3 (Latest)

Release date: July 10, 2026

Thirdlane Unified Communications Platform 16.1.3

NewMessaging servers now persist and deliver @mentions and per-conversation mention counts, so mention badges stay in sync across all your devices.
NewAI Services now support OpenAI, Google Gemini, Anthropic Claude, and any OpenAI-compatible endpoint for both Recording AI analysis and Connect chat assist.
NewREST API for building Enterprise sites - create, assign existing organizations, update, and delete or detach sites under an Enterprise.
NewUpload a custom browser-tab favicon at the system or per-organization level to replace the default Thirdlane icon in the Configuration Manager.
ChangedReplaced the local Ollama provider with cloud LLM providers; post-call recording analysis now calls the selected provider end-to-end.
ChangedREST API and docs now use consistent terminology - Enterprise for multi-site groupings and Organization for individual accounts.
FixedThe API key endpoint could return an empty response; it now works correctly.
FixedCreating or updating an IVR through the REST API no longer rejects valid menu options with a false validation error.
FixedCreating a DID through the REST API now stores the number correctly instead of saving an empty, duplicate entry.
FixedInbound Routes API now saves each route's schedule/mode conditions; previously routes were created with no active rules, so calls were not routed.
FixedClick-to-Call widget endpoints are no longer offered as selectable members in Hunt Group, Queue, and Pickup Group phone pickers.
FixedSpecial Endpoints API now accepts device_type, so click-to-call widget endpoints created via the API are correctly set up for web calling (web-call context) instead of being treated as standard SIP devices.
FixedDeleting a single Enterprise no longer removes all other Enterprises.
FixedSites can again be assigned to an Enterprise after it has been deleted and recreated.
FixedThe Manager SSO login button now appears for named OIDC identity providers such as Authentik, not only the generic OIDC option.
FixedSingle sign-on now surfaces a clear error when an identity provider is unreachable or misconfigured, instead of silently failing to redirect.
FixedManager login no longer fails with a 401 when the browser has cached HTTP Basic credentials from another service on the same host.
FixedTrunks with longer secrets (e.g. Twilio auth tokens) could fail to open with an Internal Server Error; stored SIP secrets are no longer truncated.
FixedRedirect Servers now show the provider's actual error instead of a generic Forbidden message.
FixedA misconfigured Redirect Server can now always be deleted, even when the provider rejects the request.
FixedPlaying a recording on a single-tenant extension no longer shows a false access-denied error.
FixedSingle-tenant Default Values (Call Recording) now includes Recording AI Analysis service settings; form save validation no longer blocks saving.
FixedAnalytics reports now show data on single-tenant systems and no longer display a raw tenant placeholder in report titles and links.
FixedExtension, Department, DID, and Trunk filters in analytics reports now populate on single-tenant systems.
FixedAnalytics report section tabs keep their grouped layout when switching between Core only and All sections.
FixedDatabase schema upgrades are now resumable, so a transient patch error no longer half-applies changes or stalls the update.
ImprovedAnalytics report pages now refresh reliably after an update without needing a manual browser cache clear.
ImprovedRefreshed and expanded the Spanish translation, now covering substantially more of the interface.
ImprovedThe Thirdlane favicon is now consistent across the Configuration Manager, product documentation, and reports pages.
RemovedRemoved the legacy per-user Chart Theme (Grid/Gray) setting, which no longer affected reports or dashboards.

Thirdlane Connect 16.1.3

NewMentions - type @ to mention a teammate, @everyone, or @here from a typeahead picker; mentions render as highlighted chips.
NewA red mention badge and a distinct mention sound make mentions stand out from ordinary unread messages.
NewPer-conversation notification levels - All messages, Mentions only, or Nothing - replacing the simple mute toggle, with a row icon showing the level at a glance.
NewSiri on iPhone - place calls and send dictated messages by voice, with setup handled automatically.
NewDelete calls from your Connect call history - remove one call, several selected, or clear all; entries are hidden only for you, and recordings and reporting are unaffected.
ChangedVideo calling now happens in Meetings - one-to-one and group Connect calls are voice only; turn on video in a meeting (an optional feature your administrator enables).
ImprovedMentions are delivered to all your signed-in devices and still accrue as badges while Do Not Disturb is on.
FixedChannels you were just added to now appear in the channel list and search without reconnecting or signing in again.
FixedAdmins can add or remove channel members without a false "Failed" message; owner-only channel settings are now hidden from non-owners.
FixedAfter editing a channel or adding members on mobile, you return to the channel list instead of being dropped into the conversation.
FixedThe Manage (gear) action in channel search on mobile now opens channel settings instead of the Recents screen.
FixedThe per-conversation notifications settings screen now loads reliably.
FixedConnect web sign-in now always uses the credentials you enter instead of resuming a previously cached account.
FixedConnect web logout now fully clears your saved session, so it no longer silently signs you back in as the previous user.
FixedCancelling Save as Contact after a call no longer lands on a Page not found screen; you are returned to the welcome view.
FixedPlaying a voicemail or recording no longer shows a false Something went wrong error after a brief network hiccup, and now retries automatically.
ImprovedSign-in now reports a specific reason and fails fast when it cannot load your account data, instead of spinning until a generic connection timeout.
FixedFixed a case where a saved notification setting could stall mobile sign-in until a timeout.

Version 16.1.2

Release date: June 23, 2026

Thirdlane Unified Communications Platform 16.1.2

ImprovedRecordings and voicemail start playing instantly, and you can jump to any point.
FixedRecording, voicemail, and transcript playback that could occasionally fail to start.
ImprovedFaster loading of Thirdlane Connect in the browser.
FixedRepaired the Special Endpoints API.
FixedResolved a rare error when creating a user.
FixedRestored support for the Firefox browser in the Configuration Manager.

Thirdlane Connect 16.1.2

ImprovedCall recordings start playing instantly and you can skip to any point.
FixedRecording and voicemail playback that could fail to start.
ImprovedMore reliable call audio - better speaker/earpiece routing and ringback on outgoing calls.
FixedCalls that could occasionally stay "active" after the other side hung up.
ImprovedSmoother, more accurate call history loading with no duplicate or missing entries.
FixedAdditional stability fixes and improvements.

Version 16.1.1

Release date: June 8, 2026

Now Supported on AlmaLinux 10 (and AlmaLinux 8)

Version 16.1.1 runs on both AlmaLinux 8 and AlmaLinux 10. AlmaLinux 10 is the current LTS, with a fresh 10-year support window, a modern kernel and toolchain, and the latest security baseline. We recommend AlmaLinux 10 for new deployments and for any deployment planning a long-term horizon.

Running CentOS, RHEL, AlmaLinux 7, or considering a move from AlmaLinux 8 to 10? Our team can plan and execute the migration with minimal downtime. Contact us to coordinate.

What's New in 16.1.1

Version 16.1.1 is a major release. The headline additions:

Omnichannel Contact Center — voice calls, WhatsApp, SMS, and chat unified into a single queue, with ACW, disposition codes, and three-level policy inheritance, tightly integrated with the built-in CRM
Built-in CRM — Contacts, Accounts, Leads, Lists, Tasks, Campaigns, Deals, Custom Fields, and a unified Contact Timeline, provisioned automatically per tenant and wired into the contact center and messaging channels
AI-powered voice intelligence — post-call summarization, sentiment, QA scoring, action items, and compliance checks, with pluggable cloud and on-prem providers
WhatsApp Business as a native channel via Meta's API, plus configurable SMS gateways with downloadable adapter samples
Multi-Site Organizations (Enterprises) — group multiple organizations as sites with a flexible intra-site dialing scheme (each site keeps its own extension plan) and configurable inter-site dialing (disabled, prefix + site code, or direct)
Flexible inbound call routing — route by schedule and day/night/temporary office mode simultaneously, with reusable Routing Conditions chainable from IVR menus, inbound routes, and hunt groups
New BLF key types — busy lamp field hints for voicemail box status and current tenant PBX mode (day/night/temporary), in addition to extension presence
Enhanced device provisioning — offload provisioning files to a dedicated DMS server and/or any S3-compatible storage, per model and per location
S3-compatible storage everywhere it matters — recordings, voicemail, transcripts, faxes, and provisioning files, with per-tenant Bring-Your-Own-Storage so selected tenants can archive their own recordings to their own buckets
Full Reports & Analytics module covering calls, contact center, CRM, and enterprise rollups
Customizable branding at global and tenant levels — logo, brand colors, auto-contrast toolbar, Connect login page, and email templates
Hardened authentication — OIDC SSO with MFA delegated to your identity provider (Okta, Azure AD, Google, Keycloak, Authentik), plus Secure Password Mode: passwords are never displayed or stored in cleartext, administrators (including the super-admin) cannot view or retrieve user passwords, and users and admins set and change their own passwords through email-triggered flows
Refreshed Configuration Manager UI for both admin and user portals — global search, pinned favorites, in-menu search, a lighter chrome palette, and per-tenant branding
Redesigned and more reliable Thirdlane Connect across web, desktop, and mobile — multi-session agent workspace, AI call insights, dark mode, rotating refresh tokens, and improved reconnection and resilience under network instability

Thirdlane Unified Communications Platform

Big upgrades to contact center, CRM, messaging, multi-site organizations, reporting, and branding. New REST APIs and developer tooling, plus broad improvements to telephony, provisioning, security, and reliability.

Omnichannel Contact Center
Built-in CRM
AI-Powered Voice Intelligence
WhatsApp & Messaging Channels
Multi-Site Organizations (Enterprises)
Reports & Analytics
Branding & Customization
User Onboarding & Authentication
Call Routing & Dialplan
Device Provisioning
Queue & Agent Management
S3 & Cloud Storage
Directory Sync
Cluster & Infrastructure
REST API & Developer Tools
UI, Navigation & Data Management
Security
Platform & Documentation
Bug Fixes

Thirdlane Connect

Connect gains omnichannel agent tooling, AI call summaries and transcription review, a modernized look and feel, and improvements to messaging, settings, contacts, navigation, and security.

Omnichannel Contact Center
AI & Call Intelligence
Look & Feel
Messaging & Chat
Settings & Configuration
Contacts & Directory
Navigation & Usability
Security
Bug Fixes

Thirdlane Unified Communications Platform 16.1.1

Omnichannel Contact Center

NewIntroduced Omnichannel Contact Center with unified voice and messaging queues, configurable agent workflows, and industry-standard After Contact Work (ACW) and disposition handling
NewAdded Contact Center workspaces at Global and Tenant levels for centralized management of codes, code sets, and policies
NewAdded configurable Pause codes (8 defaults) and Disposition codes (12 defaults) with per-tenant and per-queue code set inheritance
NewAdded After Contact Work (ACW) policies with disposition requirements, configurable timeouts, ACW time limits with agent-requested extensions, and automatic Asterisk wrapuptime synchronization
NewAdded three-level policy inheritance (Global → Tenant → Queue) with "Inherit" or "Own" mode at each level and real-time propagation of changes
NewAdded Interactions screen under Reports for reviewing closed contact center interactions across all channels (voice, chat, SMS, WhatsApp) with filtering by agent, queue, channel, DID, disposition code, and date range
NewAdded Client and Agent history drill-down from the Interactions grid with content preview for text channels and recording/transcription links for voice interactions
NewAdded Contact Center Admin and Contact Center Supervisor administrator roles — CC Admin has full access to all queues for the assigned tenant, CC Supervisor access is scoped to assigned queues only
ChangedUnified message routing with voice queues — queues now handle both calls and messages for true omnichannel support

Built-in CRM

NewIntroduced Built-in CRM module with Contacts, Accounts, Leads, Lists, Activities, and Custom Fields management — all tenant-scoped with full grid, form, filter, and CRUD support
NewAdded CRM Contact Timeline showing a unified chronological view of activities and contact center interactions per contact, accessible from the contacts grid badge and contact form
NewAdded CRM Custom Fields allowing tenants to define additional contact, account, and lead fields with dynamic form injection
NewAdded CRM Lists with two modes: Static lists with manual contact selection via “Add to List” and Dynamic lists with live-query criteria matching (status, source, tag, account, opt-in flags, date ranges)
NewAdded CRM Task Management with priorities, due dates, assignees, status workflow, and overdue detection
NewAdded CRM Campaigns for bulk outbound messaging to contact lists via WhatsApp and SMS with scheduled delivery, timezone-aware date/time picker, send-time windows, and per-contact delivery tracking
NewAdded CRM Deals for tracking sales opportunities through pipeline stages (Prospecting, Qualification, Proposal, Negotiation, Closed Won/Lost) with amounts, probability, weighted values, and contact/account linking
NewAdded CSV export for CRM contacts, accounts, leads, and deals, and CSV import for contacts
ImprovedRewrote CRM contact CSV import as a three-step wizard (Upload → Map fields → Review & import) with delimiter auto-detect, header alias mapping, dry-run preview, and reusable import templates
NewAdded REST endpoints POST /api/crm-contacts/{tenant}/import, POST /api/crm-contacts/{tenant}/import-preview, and CRUD for /api/crm-import-maps/{tenant} so external tools and Thirdlane Connect can trigger the same import pipeline
ImprovedAdded list_id query parameter to GET /api/crm-contacts/{tenant} so clients can enumerate contacts that belong to a specific static or dynamic list, and made contact_count available for both list types
NewAdded CRM REST APIs for Contacts, Accounts, Leads, Lists, Custom Fields, Activities, Tasks, Campaigns, and Deals with OpenAPI 3.1 specs and interactive Scalar documentation
NewAdded Built-in CRM integration automatically provisioned for every tenant with unique credentials, default phone number translation rules, and credential regeneration support

AI-Powered Voice Intelligence

NewAI-powered post-call analysis with support for summarization, sentiment analysis, categorization, action item extraction, QA scoring, entity extraction, and compliance checking
NewAI analysis service provider with automatic model discovery and configurable analysis options per service
NewConsolidated recording detail window with tabbed display of call summary, transcription, AI-extracted action items, and AI insights (sentiment, QA scoring, entity recognition, compliance) — accessible from a single Details icon in the recorded calls grid

WhatsApp & Messaging Channels

NewAdded WhatsApp Business account management with Meta API integration for phone number sync and message template sync
NewAdded DID-to-WhatsApp number mapping directly from the DID form with tenant-scoped auto-match suggestions and WhatsApp status column on the DID grid
NewAdded Messaging Channels configuration for linking WhatsApp, SMS, and voice provider resources to tenants
NewAdded Custom SMS gateway provider for carriers without built-in support, with webhook-based integration and downloadable Perl, Python, and Node.js reference adapters
NewAdded Marketing administrator role scoped to CRM, messaging channels, and WhatsApp accounts
ImprovedMessaging Log (formerly MDR) now records channel, provider message id, error details, and lifecycle timestamps so admins can diagnose failed SMS and WhatsApp sends from the report
FixedSynchronous outbound message failures now record a FAILED row in MDR with the real error reason, and the orphan outbound attempt is cleaned up so later inbound replies are not mis-attributed to it.

Multi-Site Organizations (Enterprises)

NewMulti-Site Organizations (Enterprises) — group multiple organizations as sites under a single enterprise with shared inter-site dialing, unified directory, aggregate limits, and centralized administration
NewInter-site extension dialing with three configurable modes: disabled, prefix-based (e.g. *88 + site code + extension), and direct dialing across sites with automatic dialplan generation
NewFlexible intra-site dialing schemes — each site keeps its own private extension plan (extensions don't have to be unique across the enterprise), while inter-site dialing is reached via configurable prefixes or direct cross-site dialing, with automatic dialplan generation
NewEnterprise-level trunk assignment — SIP trunks can now be scoped to all tenants, a specific enterprise (shared by all its sites), or a single site
NewEnterprise management UI with dedicated grid, settings form, and Sites tab showing per-site metrics including extension, DID, and queue usage, call limits, Contact Center and Teams status
NewOrganization REST API — full CRUD for enterprises, site listing, and shared directory at /api/organization/ with OpenAPI 3.1 spec
NewAdded Assign to Enterprise workflow on the Organizations grid — assign one or more organizations to an existing enterprise or promote a single organization to a new enterprise
NewAdded Unassign Selected action on the enterprise Sites grid to detach sites back to independent organizations without deleting them

Reports & Analytics

NewAdded built-in Reports module covering Call Reports, Contact Center Reports, CRM Reports, and Enterprise Reports with interactive charts, data tables, date range controls, drill-down, favorites, and scheduled email delivery
ImprovedCall Logs Database settings (System Preferences) now distinguish write credentials used by telephony services from the Manager reporting connection — same MySQL server by default, optional separate host or read replica, with a dedicated test for the reporting connection

Branding & Customization

NewCustomizable branding with brand colors at the global level
NewTenant-level branding with custom logo and brand colors that override system defaults
NewAuto-contrast toolbar text — text and icons automatically switch between light and dark for readability based on the primary branding color
NewAdded Connect Branding with per-tenant customization of the Connect login page including app name, sign-in button color, logo, and favicon, with automatic fallback to global defaults
NewAdded Connect AI master switch to Connect Branding — a single per-tenant toggle that enables or hides voice messages, dictation, on-device transcription, and the Connect AI settings page across web, desktop, and mobile clients
NewAdded Email Templates management with DB-backed storage, migration from legacy file-based templates, HTML preview, and dynamic brand variable injection (BRAND_APP_NAME, BRAND_LOGO_URL, etc.)
NewAdded Media Library for uploading and managing images used in branding and email templates, with thumbnail preview grid, copy-URL, and local storage
ImprovedRefreshed default look with a lighter chrome palette and crisper pixel-aligned button borders for a cleaner, modern appearance

User Onboarding & Authentication

NewAdded OIDC single sign-on (SSO) with multi-factor authentication support for Configuration Manager and Thirdlane Connect — works with any OIDC-compliant identity provider including Okta, Azure AD, Google Workspace, Keycloak, and others
ImprovedSSO provider support — added Authentik (OIDC) as a named provider, fixed Okta discovery URL handling, and added Zoho to the provider list
NewUser onboarding modes — global setting for temporary password (force change on login) or invite link mode, with email enforcement when invite mode is active
NewEmail-based username alias — users can log in to Configuration Manager, User Portal, and Thirdlane Connect using their email address as an alternative to username
ImprovedRedesigned password change and password recovery screens with modern branded styling, dynamic password requirements, and inline error recovery
ImprovedWelcome email templates — separate templates for invite and temporary password modes with correct variable substitution, seeded on upgrade
SecurityAdded Secure Password Mode — a one-way feature upgrade that eliminates plaintext password storage, prevents administrators from viewing or retrieving user passwords, and enforces password reset via email with mandatory change on next login
ChangedReplaced User Extensions batch update with focused "Reset selected" dialog — web password, phone password, and voicemail PIN resets with email validation
NewAdded email audit checks for user extensions — validates missing, invalid, and duplicate email addresses across all tenants, integrated into System Audit
ImprovedUsers are now notified by email when their account email address is changed (requires Secure Password Mode)
NewOnboarding state column on the User Extensions grid shows which users have not yet activated
NewOnboarding state filter to quickly list users with pending or expired invites or unchanged temporary passwords
NewReset Password action on the User Extensions grid emails a fresh temporary password and forces a change on next login
ImprovedCreate User form no longer asks for an initial password — users are onboarded via the system Onboarding mode
ImprovedSend Email action mints a fresh invite link in invite mode and resends the welcome email in temppass mode

Call Routing & Dialplan

NewDialing Plans with country-based E.164 number normalization for outbound calls — ships with 51 pre-configured country plans covering North America, Europe, Asia-Pacific, Middle East, Africa, and Latin America
NewPer-user E.164 override allowing individual users to specify different country code, national prefix, and international prefix to override the tenant dialing plan, useful for remote workers in different countries
NewTrunk-level E.164 output control to send numbers in +E.164 or E.164 format based on SIP provider requirements, with optional inbound caller ID normalization
NewAdded Routing Conditions — reusable call routing decision points that evaluate a schedule, the current office mode (day/night/temporary), or both simultaneously, and route calls to match/no-match destinations. Usable from IVR menus, inbound routes, hunt groups, and other routing conditions (chaining), so a single inbound DID can combine "after-hours" and "manually placed on night mode" in one decision
NewAdded Default Route support - configurable tenant-wide fallback when no specific inbound route matches
NewAdded Default Route management to Inbound Routes and System Preferences with action and target selection
NewAdded Default Route visualization to Call Flow diagram with interactive editing of targets
NewAdded "+ Add" button to Call Flow for creating new routing objects
NewAdded interactive editing to Call Flow - double-click any node to edit
NewAdded search functionality to Call Flow diagram - find and navigate to nodes by name with keyboard shortcuts
ImprovedImproved Voice Menu display in Call Flow with clearer visual hierarchy and formatting
ImprovedImproved Schedule form with visual column grouping and clearer time range summaries
NewAdded edit buttons for Modes and Schedules in Inbound Routes expanded view
FixedPrompt language not applied at Queue() and queue callback; dialplan now reapplies route and tenant language.

Device Provisioning

ChangedInitial Setup Wizard no longer includes the Template Bundles or Provisioning Settings steps; phone templates install automatically with the platform, and default provisioning settings are created at install time.
ChangedPhone templates and firmware are separated: templates ship with the manager, while firmware is optional and managed on the new Phone Firmware screen, replacing the old all-in-one Template Bundles flow.
NewAdded Phone Models management screen under Device Provisioning with model browsing, filtering, cloning, inline template editing, and full CRUD for custom models
NewAdded per-model provisioning protocol (HTTP, HTTPS, FTP, FTPS, TFTP) and firmware version tracking with global default protocol setting and new template variables for protocol-aware provisioning
NewAdded custom template variables for provisioning: define global name-value pairs in Provisioning Settings that are available in all phone templates
NewAdded External Provisioning mode for directing phones to download configs from a customer-managed DMS
NewAdded S3 File Transport for automatic upload of provisioning files to S3-compatible storage after each device is provisioned
NewAdded new BLF (Busy Lamp Field) key types — voicemail box status (new/saved/MWI) and current tenant PBX mode (day/night/temporary) — in addition to extension presence, so desk phones can surface mailbox state and route-mode at a glance
ImprovedEnhanced provisioning lets each tenant offload generated config files to a dedicated DMS server and/or to S3-compatible storage, independently per model and per location, with prefix-scoped access keys to avoid cross-tenant collisions
NewAdded Custom Script Transport for running user-defined post-provisioning scripts with file paths and context variables
NewAdded ability to disable local provisioning services (FTP, HTTP, HTTPS, TFTP) with protocol toggles in local mode and automatic shutdown when using an external DMS
ImprovedDevice provisioning now uses the configured default protocol instead of hardcoded per-provider protocols for redirect server communication
ImprovedExternal device provisioning now uses a per-model path segment for provisioning URLs, firmware paths, and S3 object keys, enabling prefix-scoped access and avoiding filename collisions across models
ImprovedProvisioning password fields now use masked input for improved security

Queue & Agent Management

ImprovedUpdated queue terminology from "Members" to "Agents" with types: Static (Voice), Static (Messaging), and Dynamic
NewAdded expandable queue grid showing agents with edit button to open Agent or Extension forms directly
ChangedRenamed "Agents" menu to "Dynamic Agents" with expandable rows showing queue memberships
NewAdded new "Queue Membership" screen providing a complete overview of all agents across all queues
NewAdded email field to Contact Center agents for credential delivery, with welcome email sent on agent creation
NewVoice Menus, Hunt Groups, and Queues can now be assigned to Departments for organizational filtering
FixedMulti-login is now reliably disabled for contact center queue members regardless of how they are added, enforced at the database level via triggers so single-session Connect sign-in applies to all queue agents

S3 & Cloud Storage

NewS3-compatible object storage for recordings and transcriptions with automatic background sync and configurable local file retention
NewFile Storage tab in System Preferences with provider selection and per-location override support
NewEnabled multiple S3 providers: AWS S3, Wasabi, Backblaze B2, DigitalOcean Spaces, Cloudflare R2, MinIO, and Garage
NewAdded per-location and per-tenant storage configuration with inheritance from system defaults
NewAdded BYOS (Bring Your Own Storage) option for enterprise tenants with compliance requirements
NewImplemented pusher service for automatic upload of recordings to S3
NewAdded local caching for S3 files to optimize retrieval performance
ImprovedRecording playback and transcriptions now work seamlessly with S3 storage
NewAdded S3-compatible object storage support for recordings, voicemail, faxes, and other media files
NewAdded selective per-tenant recording export to S3 — system admins choose which tenants archive recordings to their own bucket (BYOS) or to a shared system bucket, with independent local retention windows per tenant, so a single platform can serve compliance-bound tenants and lightweight tenants from the same cluster

Directory Sync

NewAdded LDAP and Okta directory service integrations for automated user provisioning — joins existing Azure AD support with configurable attribute mapping, test connection, and one-way sync where the external directory is the source of truth
ImprovedEnhanced Directory Sync page — shows provider type, server details, synced extension count, last sync time, and result summary; extensions grid and form now indicate directory-managed extensions; sync only updates actually changed fields to keep the changelog clean

Cluster & Infrastructure

NewAdded service locations management for multi-site deployment of Thirdlane platform clusters
NewImplemented server lifecycle management with states: inventory, provisioned, active, and maintenance
NewAdded explicit server types: management, proxy, and PBX for clear role separation
NewImplemented server provisioning with telephony agent health checks and lsyncd configuration
ImprovedEnhanced server management by allowing servers to be explicitly assigned to specific service locations
ImprovedImproved policies for mapping tenants to service locations and servers for more efficient call processing
InfoRedesigned configuration sync with tiered cascading architecture for multi-location clusters
NewImplemented hybrid sync using database replication and file-based markers
NewAdded automatic offline recovery - servers catch up on missed changes when reconnecting
NewAdded Cluster Status dashboard showing deployment mode, server counts, and cluster health
NewAdded interactive Topology diagram showing cluster architecture with real-time sync status between management, master, and worker servers
NewConsolidated Services Status page combining Systemd services, Docker containers, and Monit monitoring into a single tabbed view with real-time CPU, memory, and uptime metrics, status badges, structured detail forms, and filters
NewAdded Sync Diagnostics screen for monitoring cluster synchronization status
NewAdded real-time server status display showing sync state across all cluster nodes
NewAdded command queue view with automatic deduplication of redundant operations
ChangedMoved Sync Diagnostics to Cluster Management menu for centralized monitoring
ImprovedSystem Logs viewer (Diagnostics) redesigned as a master/detail layout with in-place case-insensitive search and yellow highlighting of matches
SecurityHardened System Logs search by validating input and invoking grep with explicit option terminators to prevent argument injection

REST API & Developer Tools

NewAdded Outbound Event Webhooks for real-time HTTP notifications on CRM, configuration, and communications events, with grouped event selectors, test delivery, and a delivery log
NewAdded System Webhooks for cross-tenant provisioning automation, delivering extension, DID, trunk, and tenant lifecycle events from every tenant to a single subscription
ImprovedExtension webhook payloads now include phone_username (SIP peer name), location, and primary_server so receivers can route SIP traffic to the correct cluster without follow-up API calls
NewRedesigned REST API documentation using OpenAPI 3.1 specifications with interactive API testing powered by Scalar
NewAdded API key authentication (X-API-Key header) as an alternative to session cookie and HTTP Basic Auth for programmatic API access
NewAdded pagination support for all list API endpoints with limit/offset query parameters and X-Total-Count response headers
NewAdded combined OpenAPI specification file for Postman import and SDK generation, with download link in the API documentation UI
NewExtended the REST API with full CRUD support for 15+ additional configuration objects, bringing the total to over 38 documented endpoints
ImprovedStandardized API path parameters and added structured error response schemas across all API endpoints
NewAdded OpenAPI support, enabling simpler and more standardized API integrations

UI, Navigation & Data Management

ImprovedRefreshed Configuration Manager UI for both admin and user portals — modernized navigation menu, global cross-entity search, in-menu search, pinned favorites, lighter chrome palette, crisper buttons, and refreshed per-tenant branding
NewAdded Global Search (magnifying glass icon) to find users, queues, agents, and other entities across the system
NewAdded Favorites feature (pin icon) allowing users to pin frequently used screens
NewAdded search functionality to navigation menu - type to filter menu items, click X to clear
NewAdded Tags support for organizing and categorizing users, queues, and other entities with custom labels
NewAdded System Audit tool to identify and fix configuration issues with one-click editing of problematic objects
NewAdded individual DID add/edit functionality with in-row editing support
NewAdded paging to the DID section to improve usability with large datasets
NewAdded support for Site, Department, Caller ID, and Model fields in bulk user-extension creation
NewAdded configurable form sizes - adjust dimensions via JSON without rebuild
NewAdded Custom provider for Speech Services — Text-to-Speech and transcription can use executable scripts from /usr/local/share/thirdlane/service/tts and /usr/local/share/thirdlane/service/transcribe with optional environment variables stored as KEY=value (one per line)
NewImplemented clearer branded subjects and unified sender in emails
NewAdded Unicode support in areas where it was previously unavailable
NewSoftware Updates screen and dashboard now show release dates for available updates
ImprovedRedesigned Organization creation and editing forms with Features and Limits and Retention Policies tabs
ImprovedEnhanced retention policies with per-tenant configuration for CDR, voicemail, recordings, and other data types
ImprovedExtended data retention options with 2, 3, 4, and 5 year choices across all retention settings (CDR, messaging, voicemail, recordings, queue log, change log, uploads, call history)
ImprovedEnhanced CSV file import to support column header aliases and treat missing optional fields as empty strings
ImprovedModernized navigation menu by removing icons for a cleaner, more spacious look
ImprovedModernized grid icons to display in grayscale by default, with color on hover for reduced visual noise
ImprovedImproved visual consistency of all expandable sub-grids with standardized spacing and alignment
ImprovedOrganized dialplan scripts into categories with sorted display in script selection dropdowns and added category column and filter to the Scripts management grid
ImprovedRenamed Dialplan Scripts to Action Scripts with simplified management, admin-controlled visibility, Where Used tracking, and cleaner defaults for new installations
ImprovedAction Scripts grid with category grouping, alphabetical sorting, and cleanup of deprecated scripts
ImprovedNavigation menu now refreshes immediately when tenant feature flags (Contact Center, CRM, Messaging, WhatsApp) are changed and saved
ImprovedMessaging menu group is now hidden when the Messaging feature is disabled on a tenant
ImprovedPassword masking with copy-to-clipboard on grids for SIP secrets, voicemail PINs, agent login codes, and authorization codes
ImprovedAgent web login passwords are hidden from administrators on grids and masked on forms for improved security
ImprovedAdded activity log tracking for routing conditions, emergency locations, agents, pickup groups, parking lots, widgets, tags, locations, and webhooks
ImprovedReduced installation output verbosity - only essential messages are shown during updates; detailed logs remain available in the installation log file
ChangedMoved version number from header title to tooltip (hover over "Configuration Manager" to see version)
ChangedRenamed "Sites" to "Emergency Locations" throughout the system, including database, API, and UI, to better reflect their purpose and prepare for future site management features
ChangedChange tracking is now always enabled — activity log triggers are installed automatically for all tables including new CRM and messaging entities
ChangedHardwired Thirdlane Connect WebRTC ICE gathering defaults (IPv6 on, 3000ms timeout) and removed the unused ICE tab from Global Defaults
RemovedEliminated the Java backend (JVM) from the server — all server-side request handling is now native, removing the Inline::Java bridge, 96 Java source files, and 31 JAR libraries

Security

SecuritySecure Password Mode — once enabled (one-way upgrade), user and administrator passwords are never displayed or stored in cleartext anywhere in the system. Administrators, including the super-admin, cannot view, retrieve, or set another user's password. Users and admins set and rotate their own passwords through email-triggered reset flows with a mandatory change on next login
SecurityCredential encryption at rest, masked UI fields, and hardened logging across the platform
SecurityStrengthened password hashing and credential protection across the platform
SecurityImproved session management with token-based reconnection

Platform & Documentation

NewAdded integrated platform documentation with full-text search, accessible directly from the Configuration Manager
ImprovedPlatform documentation for SSO setup, onboarding modes, email templates, and authentication providers including a step-by-step Authentik guide
InfoBuild toolchain upgraded to Java 21 for compatibility with modern Linux distributions

Bug Fixes

FixedMessaging logs (MDR) retention setting was not saved at the tenant level due to a missing database column — tenant overrides now work correctly
FixedDatabase patcher failed on patches that define stored procedures, functions, or multi-statement triggers, which could leave upgrades stuck
FixedCDR CSV export reliability improvements
FixedQueue agent assignment corruption when removing agents via batch update
FixedFixed expanded grid display issues when applying filters
FixedFixed grid refresh when editing users from Department and Site expanded views
FixedFixed an issue that prevented users from saving changes to queues and resulted in an error message
FixedFixed inbound route handler ordering - modes and schedules now preserve their relative order within each group when saved
FixedWhen session expires, users are now automatically redirected to login instead of seeing an error dialog
FixedFixed personal contact creation for phone-only contacts
FixedFixed file upload field forwarding in HTTPS nginx configuration
FixedResource Usage History — Network Traffic graph now follows the configured public interface (e.g. ens18) instead of the legacy if_eth0 placeholder; existing installs are auto-corrected on upgrade

Thirdlane Connect 16.1.1

Omnichannel Contact Center

NewAdded a multi-session agent workspace with a session strip above the conversation pane — every active interaction is a compact pill with channel, contact, status, and unread count, and switching is one click
NewAdded prominent Offer mode for new and handed-off interactions — tinted row, accent bar, pulsing status dot, and pulsing Accept button so new work is impossible to miss
NewAdded unread-message badges on rows and pills, auto-focus on accept, and aligned lifecycle status dot colors across the active sidebar and session strip
NewAdded unified voice and messaging queue experience with clear channel indicators and consistent agent states
NewAdded call waiting control allowing agents to accept, reject, or place incoming queue calls on hold while handling active interactions
NewAdded agent Pause Codes allowing agents to set availability reasons (Break, Lunch, Training, etc.) with supervisor visibility and reporting
NewStandardized After Contact Work (ACW) and disposition workflows across voice and messaging channels using effective queue policies
NewAdded outbound SMS and WhatsApp messaging from the agent workspace with template selection, variable substitution, and delivery tracking
NewAdded CRM contact lookup and management directly within agent conversations with click-to-view contact details, activity history, and inline note creation
NewAdded CRM list picker to the Customers sidebar, letting agents scope the contact list to any static or dynamic CRM list (with live contact counts) for targeted manual outreach
NewAdded in-app CSV import for CRM contacts from the Customers sidebar with duplicate match options, optional list assignment, and dry-run preview — the full field-mapping wizard remains available in PBX Manager

AI & Call Intelligence

NewCall detail page shows AI analysis insights including summary, sentiment, category, QA score, and action items
NewCall history avatar badge indicates when AI analysis is available for a call
NewAdded voice messages in chat — record, preview waveform, adjust playback speed, and send audio clips inline, with an attached transcript when speech recognition is enabled (web and desktop)
NewAdded live dictation in the message composer — speak and watch your words land in the draft using either the browser’s built-in recognizer or an on-device speech recognition engine (web and desktop)
NewAdded Connect AI settings page (Settings → Connect AI) with feature toggles, per-engine status cards, model size selection, microphone test, and dictation test
NewAdded on-device speech recognition as an optional one-time download — higher-accuracy transcripts that run offline and never send audio to a server, available in any language the model supports
NewAdded on-demand transcripts for voice messages — tap any incoming voice message to transcribe it locally with a single click, with copy-to-clipboard and inline display

Look & Feel

ImprovedSubstantial redesign of Thirdlane Connect across web, desktop, and mobile — refreshed slate-and-teal palette, modernized typography (Inter), Lucide SVG iconography, polished welcome screen, redesigned login, and dark mode, with consistent look and feel on every platform
NewAdded Dark Mode with Light, Dark, and System theme options in Language and Appearance settings (web and desktop)
ImprovedPolished welcome page with time-of-day greeting, formatted date, avatar glow effect, and company/department display
ImprovedColor theme consistency across all three skins (blue, green, monochrome) for buttons, checkboxes, and radio buttons
ImprovedRedesigned login page with clean white layout, SVG icon, bordered inputs, and dark navy sign-in button (web and desktop)
ImprovedMobile Connect login refreshed with light theme, slate palette, branded wordmark, and input styling consistent with the web and desktop clients.
NewMobile Connect login now supports Google, Microsoft, and SSO sign-in with provider auto-discovery from the chosen server.
ImprovedMobile Connect now uses rotating refresh tokens for auto-login, so the cleartext sign-in password is no longer kept on the device after the first session refresh.
NewMobile Connect for iOS now follows Apple guidelines for active calls, using CallKit for the native system call bar instead of taking over the screen
NewAdded a dedicated Call Controls screen and a global Call Bar on mobile Connect with Hold/Resume, Transfer, Keypad, and End call
ImprovedNew mobile in-call strings translated to Spanish, French, Italian, Mongolian, Dutch, Russian, and Ukrainian
ImprovedUpgraded font from SF UI Text to Inter for improved readability (web and desktop)
ImprovedRefined color palette with improved contrast and semantic color tokens
ImprovedReplaced emoji sprite images with native Unicode emoji rendering for higher quality display across all platforms
NewAdded full-featured emoji picker with search, categories, skin tones, and frequently used emoji (web and desktop)
ImprovedReplaced loading screen with neutral single-ring spinner on white background (web and desktop)
ImprovedRefined macOS desktop app icon to match platform squircle guidelines
ImprovedImproved login screen with refined brand icon sizing
ImprovedMigrated sidebar, telephony toolbar, meetings, integrations, downloads, and channel icons to Lucide SVG icon set (web and desktop)
ImprovedUpdated settings sidebar with Lucide icons replacing the legacy icon font

Messaging & Chat

ImprovedOne-on-one chats now use messenger-style layout with right-aligned outgoing and left-aligned incoming messages
ImprovedImproved message bubble readability with lighter background tints across all color themes
ImprovedChat date and time display now follows modern messaging patterns with day separators, time-only on messages, and full date and time on hover
NewAdded SMS chat integration from contact profiles with automatic sidebar navigation and smart DID selection
ImprovedSMS send errors now display inline with failed message styling instead of failing silently
ImprovedRenamed Direct Conversations to SMS Chats for clarity

Settings & Configuration

ImprovedConsolidated call settings into a single tabbed view combining General, Forwarding, Find Me, Screening, Blocking, and Recording (web and desktop)
ImprovedRedesigned Audio and Video settings with single-column layout, logical Audio/Video grouping, and shorter labels for better readability
NewAdded Device Permissions section in Audio and Video settings showing microphone and camera status with quick grant access

Contacts & Directory

NewAdded Directory tab in Contacts sidebar for browsing company contacts alongside personal contacts
ImprovedDirectory contacts now support chat, calling, and meetings directly from the popover menu
ImprovedStreamlined contact form labels with shorter action labels and removed redundant section headers
NewAdded ability to remove profile and contact pictures

Navigation & Usability

NewAdded resizable and collapsible left sidebar with drag handle, double-click toggle, and Ctrl+B keyboard shortcut, with persistent state across sessions
ImprovedSidebar tooltips now appear reliably on all menu icons
ImprovedSimplified Welcome Wizard by removing the add-contacts step and streamlining setup-complete messages
ImprovedImproved Welcome Wizard reliability on iPad and mobile browsers with robust permission handling and loading feedback
ImprovedImproved Quick Settings popover layout on iPad with connection status bar and clearer reconnect option
NewAdded Progressive Web App (PWA) support allowing installation from the browser with dedicated icon, offline caching, and standalone display
NewAdded What’s New wizard — a categorized in-app overview of newly available features that surfaces automatically after upgrade and is reachable any time from the user menu
NewAdded German and Japanese to Connect for web and desktop with refreshed translations across all 10 locales; added German, Japanese, and Portuguese to mobile Connect
ImprovedMobile Connect surfaces Internet, SIP, and Chat outages in a colored banner below the nav bar on iOS and Android, replacing the small drawer icons

Security

ImprovedImproved Connect reliability and resilience — automatic reconnection after network drops with secure token-based session recovery, in-flight conversation persistence across reloads, and rotating refresh tokens on mobile so the cleartext password is no longer kept on the device after the first sign-in
SecurityHardened credential handling across web, desktop, and mobile — reduced sensitive data exposure in storage, logging, and network requests
SecurityVoicemail PIN input is now masked
SecurityImproved session management with secure token-based reconnection

Bug Fixes

FixedFixed mobile Connect occasionally showing the dialpad with no nav bar or drawer button after ending a call
FixedFixed browser autocomplete overlay on the dialpad number input
FixedFixed contact avatar upload (web and desktop)
FixedFixed SIP telephony detection on iPad and mobile WebKit browsers
FixedFixed Welcome Wizard spinner on iPad caused by missing API guards
FixedFixed test notification sound not playing in Audio and Video settings
FixedFixed clicking a contact without a JID opening an unusable chat view
FixedRemoved confusing help text from SMS and conversation dialogs

Version 15.1.6

Release date: November 10, 2025

Thirdlane Unified Communications Platform 15.1.6

Info Enhanced routing by combining time-of-day and mode settings with clear priority
Info Added ability to create and manage custom Modes for routing
Info Added support for temporary mode overrides that automatically expire
Info Enhanced inbound call flow to fully support the new combined routing structure
Info Updated inbound call flow diagram to support inbound routing changes
Info Created migration tools to transition legacy routes to the new format
Info Fixed UTF-8 character handling in the call flow diagram

Thirdlane Connect 15.1.6

ImprovedUpdated Android target SDK to 35 to comply with Google Play requirements
NewAdded Active Mode and temporary mode override management
InfoPerformance improvements and stability fixes

Release date: 09/05/2025

Thirdlane Unified Communications Platform 15.1.5 and Thirdlane Connect 15.1.5

Thirdlane Unified Communications Platform 15.1.5

NewAdded support for Messaging Queues, special channels for processing inbound SMS and WhatsApp messages
NewAdded support for routing SMS and WhatsApp DIDs to Messaging Queues as well as individual users
NewAdded support for management of optional services, to enable features that are not installed by default
NewAdded Grafana as an optional service (Multi-Tenant Edition only)
NewAdded system-level real-time dashboards with live metrics for platform-wide administrators (Multi-Tenant Edition only)
InfoRedesigned reports for call analysis with clearer visuals and actionable insights ((Multi-Tenant Edition only)
NewEnabled per-user light/dark theme selection for Grafana dashboards and charts
ChangedRenamed "Call Center" to "Contact Center" to reflect its omnichannel functionality
NewAdded configurable limits on the number of tenants and users each reseller can manage
NewAdded ability for resellers to create tenants within their limits, in addition to managing assigned ones
NewAdded support for configuring daily and monthly outbound message limits at the DID level
NewAdded Kamailio enhancements to improve scalability and stability in high-demand environments
FixedFixed problems affecting Yealink provisioning when using YMCS
NewAdded requirement to specify a serial number for redirect server‑based provisioning
NewAdded support for setting buttons to N_A in provisioning, allowing unconfigured buttons to be marked as inactive
FixedFixed issue with the hourly cron job
FixedFixed file permissions (default mode changed from 644 to 664 to allow group write access)
NewAdded validation to prevent use of invalid special characters in provisioning usernames and passwords
NewAdded global transcription limits to the license with enforcement and verification at both the global and tenant levels
InfoReorganized menus for clearer structure and easier navigation
NewAdded support for menus managed by optional services, enabling extra features without changes to the core system
NewAdded new API endpoints to support reseller management functionality
NewAdded new API endpoints and improvements for managing administrators
FixedFixed a bug where credentials specified in the device provisioning step of the setup wizard were later overwritten
InfoSet multi-device Thirdlane Connect login as the default for the initial setup tenant
FixedFixed a bug causing errors in the daily job that removed expired activity_log data
InfoReduced dependency on Java backend, lowering memory usage and improving performance
NewAdded option to show or hide extended columns in the Tenants section
InfoMade showing and hiding columns faster throughout the application
ImprovedUpdated names of several objects and menu items for improved clarity and consistency

Thirdlane Connect 15.1.5

NewAdded WhatsApp support for inbound and outbound messaging, a step toward full omnichannel
NewIntroduced Messaging Queues to process inbound SMS and WhatsApp messages more efficiently
ImprovedUpdated naming and icon for external messaging (SMS, WhatsApp) in chats to reflect omnichannel use
NewEnabled sending DTMF for individual calls from the common dialpad
FixedFixed login failures caused by passwords containing certain special characters
FixedFixed an issue where sent messages appeared as unread on the user’s other devices
FixedFixed an issue where messages read on one device remained marked as unread on the user’s other devices
FixedFixed an issue with managing favorites in the desktop version
FixedFixed an issue where the mobile app did not always refresh content fully after waking from sleep

Release date: 05/14/2025

Thirdlane Unified Communications Platform 15.1.4 and Thirdlane Connect 15.1.4

Thirdlane Unified Communications Platform 15.1.4

ImprovedImproved DIDs management with various enhancements
NewAdded Inbound Call Flow visualization diagram
NewAdded Updates section to display installed packages and available updates
NewAdded ability to perform system updates from the web GUI
NewAdded password policy enforcement and improved password generation
NewAdded Open API integration for Yealink Management Cloud Service v2
NewAdded global settings to control the number of allowed video streams
NewAdded per-user settings to limit video streams in user-initiated conferences
ImprovedEnhanced configuration options for messaging gateways
NewAdded BLF hints for special mailboxes
FixedFixed issue with tenant-level Thirdlane Connect settings not updating correctly when global values change
FixedFixed menu items and permissions for office admin-level users
FixedFixed a bug where officemode (day/night) in tenant record, set via dialplan, could be overwritten by cached values
FixedFixed stored procedure handling updated_by value in Change Log for deletions
FixedFixed IVR API behavior
NewAdded span (line key count) support for Polycom phone configuration
NewAdded support for buttons defined as N/A when the corresponding templates are available
InfoVarious enhancements to managed device handling
FixedFixed decoding of Unicode strings in JSON
FixedFixed UTF-8 display issues for managed devices
NewAdded IPv6 support to NGINX configuration
FixedFixed handling of special characters (including +) in URL encoding

Thirdlane Connect 15.1.4

FixedFixed issues in the white-label build process to improve reliability and customization
FixedResolved an issue with processing a second incoming call while another call is active
FixedFixed a bug where the outgoing call screen was not displaying correctly
FixedCorrected internal application sounds to improve notification and system audio feedback
FixedFixed an issue where the first SMS in a new conversation was not processed correctly
FixedFixed ringback and early media handling
FixedFixed unread voicemail counter badge display
FixedFixed media handling in 3-way calling
FixedFixed authentication and certificates management in custom iOS/Android builds
FixedFixed an issue where user's do not disturb status was lost after the first call was received and rejected

Release date: 02/23/2025

Thirdlane Unified Communications Platform 15.1.2 and Thirdlane Connect 15.1.2

Thirdlane Unified Communications Platform 15.1.2

NewAdded an option to specify the maximum upload file size for Thirdlane Connect
NewImplemented password reset and mandatory password change on first login for resellers and administrators
ImprovedEnhanced password security by implementing a password strength enforcement policy
NewAdded password recovery option and recovery email functionality
InfoMade email address a required field for user extensions
InfoIncluded first and last name fields for administrators and resellers
NewIntroduced the "Internal" role in network settings
InfoDisabled monitoring during service restarts
RemovedRemoved unnecessary and extraneous prompts for system updates

Thirdlane Connect 15.1.2

ImprovedImproved inbound call handling on Android, addressing recent changes by Google
ImprovedImproved inbound call handling on iOS, addressing recent changes by Apple
ImprovedUpdated various internal components to accommodate recent changes in iOS and Android
ImprovedOptimized for better performance and reliability in multi-instance environments
ImprovedImproved DTLS negotiation handling in complex scenarios
ImprovedImproved Single Sign-On (SSO) support for Microsoft and Google
InfoVarious performance improvements, enhancements, and bug fixes

Release date: 01/22/2025

Thirdlane Unified Communications Platform 15.1.1

NewEnabled integration with over 7,000 applications through Zapier
NewAdded native integration with Microsoft Dynamics CRM for enhanced connectivity
NewIntroduced the Thirdlane transcription service as an alternative to AWS and Google, eliminating the need for customers to use their own accounts
NewIntroduced the Thirdlane TTS (Text-to-Speech) service
NewEnabled transcription service settings in the initial tenant
NewAdded support for transcribing non-TTS greetings for informational use and to provide text input for TTS
NewAdded transcription service limits to license
NewAdded on-demand transcription for individual recorded calls
NewAdded support for multiple additional Yealink, Fanvil, and Grandstream phones in device provisioning
NewAdded support for raw template overrides in device provisioning
InfoRedesigned the menu structure to improve usability, grouping platform-wide and tenant-specific settings appropriately
InfoMultiple usability improvements and various enhancements in device provisioning
ImprovedEnhanced the generation process and simplified the management of initial provisioning settings
InfoMultiple improvements to enhance SIP security
NewAdded a country identifier based on the registration's received address to the User Status screen
NewAdded descriptive tenant name in toolbar tenant selector
FixedFixed column autofit in grid components
NewAdded capture and display of user agent and IP address in Call Detail Records (CDR)
ImprovedEnhanced the CDR CSV export functionality to ensure it adheres to the current filter settings
InfoEnhancements to TTS and transcription for greetings and IVR voice menus
NewAdded a configurable retention period for Thirdlane Connect call history
NewAdded monitoring of various services using Monit, with resource usage, activity checks, and service-specific details
NewAdded a dedicated Special Endpoint for telephony health monitoring
NewAdded a password recovery feature for user accounts
ImprovedUpdated dialplan for cluster installations
NewAdded TTS-related information (text and voice) and a "where used" feature to greetings
NewAdded a license request step to the initial setup wizard
ImprovedEnhanced management of call recordings
FixedFixed Webmin password change issue
FixedFixed permissions based selector in Custom Menu Items management
NewAdded screen to delete device push tokens
NewAdded removal of deleted users from Thirdlane Connect channels
FixedFixed email notifications for faxing
NewAdded API for management of outbound routes
NewAdded SIP credentials based authentication to API
InfoIncreased storage size of the phone number translation rules in CRM API
InfoEnhancements and fixes to management REST API and it's interactive web documentation
InfoAligned the tenant in API samples with the tenant created during the initial setup wizard for consistency.
NewAdded calls to invalid destinations to call history
FixedFixed WebCall widget form
ImprovedUpdated license management service
NewAdded check for not-installed services
NewAdded screen for displaying status of system and Docker-based services
NewAdded UTF-8 related fix in generating SIP configuration file
FixedFixed Single Sign-On (SSO) support. This may require password change for some users
NewAdded an option to specify the default script for generating inbound routes for user extensions
InfoSelection of "latest items for today" on various screens now accounts for the server date and potential time zone differences
InfoMade shortcuts for specifying date ranges on forms only display options that comply with the maximum date range limits defined in system preferences
ImprovedEnhanced the DIDs screen by adding trunk settings and introducing filtering options for both trunks and SMS gateways
ImprovedImproved welcome email template with better design and formatting; custom email templates won’t be overwritten
InfoVarious performance improvements, enhancements, and bug fixes

Release date: 03/19/2024

Thirdlane Unified Communications Platform 14.3.1 and Thirdlane Connect 14.3.1

Thirdlane Unified Communications Platform 14.3.1

InfoVideo Conferencing with an option to turn this feature on/off, globally and on a tenant level
InfoAbility to turn Thirdlane Connect messaging on/off, providing more control over communication preferences
InfoAbility to turn Thirdlane Connect direct calling on/off, providing more control over communication channels
NewAdded Remote Provisioning Server (RPS) support for Yealink phones
NewAdded templates and firmware for various new Yealink phone models
NewAdded templates and firmware for new Snom phone models
NewAdded Secure Redirection and Provisioning Service (SRAPS) support for Snom phones
NewAdded Remote Auto Provisioning for Fanvil phones
ImprovedUpdated CRM integrations
NewAdded support for Office 365 and Google contacts to CRM integrations
NewAdded information required for notifications to administrators
InfoFixes and enhancements to the management REST API
InfoFixes to management of IP addresses for banned and allowed lists
InfoPost Call pipeline redesign and enhancements
InfoFixes and enhancements to Services management
InfoEnhancements to Services access and assignment on a global, tenant and user level
FixedFixed token storage in CRM integrations
NewAdded copying of limits and additional settings from the template tenant when creating tenants
NewAdded packetization time to SIP endpoints
NewAdded global and tenant level retention period for Thirdlane Connect uploaded files, and daily automatic removal
InfoVarious other enhancements and bug fixes

Thirdlane Connect 14.3.1

InfoFull featured Video Meetings
InfoSupport for enabling/disabling messaging
InfoSupport for enabling/disabling direct (point to point) calls
InfoVarious other enhancements and bug fixes

Release date: 11/16/2023

Thirdlane Unified Communications Platform 14.2.1 and Thirdlane Connect 14.2.1

Thirdlane Unified Communications Platform 14.2.1

FixedFixed stored procedure to provide correct call source and destination for call history in Thirdlane Connect
InfoFixes and major enhancements to REST API and the interactive API web interface
NewAdded service management, currently Text to Speech and Voice Transcription, more service to be added
NewAdded service assignment and management on the tenant level
NewAdded packetization time on global, tenant, and endpoints level
NewAdded code to check for, and execute custom scripts when present
NewAdded website form for trial sign up and automated setup
NewAdded Kamailio hash table reload on mailbox configuration change
InfoEnhancements to call parking handling for cluster installations
NewAdded timeout destination to call parking
NewAdded a flag to control video conferencing in Thirdlane Connect
NewAdded a flag to allow/disallow direct calls in Thirdlane Connect
InfoDialplan changes for the new call parking handling
NewAdded shared values table and related procedures
FixedFixed agent pause/unpause scripts
FixedFixed Call Flip handling using *8 feature code
FixedFixed oauth login handling of empty passwords

Thirdlane Connect 14.2.1

NewAdded website form for white label options management and build automation
InfoEnhancements to the app build process
FixedFixed error in decoding of SMS messages
FixedFixed a problem with sound in hold/unhold sequence
FixedFixed a problem with 3-way calls
FixedFixed a bug that caused duplicate push notification for SMS messages
FixedFixed a problem with incorrect call source and destination in call history
FixedFixed the app version change detection and notification mechanism

Release date: 09/02/2023

Thirdlane Unified Communications Platform 14.1.5 and Thirdlane Connect 14.1.5

Thirdlane Unified Communications Platform 14.1.5

NewAdded Hot Desking, where users can login and associate specially designated phones with their accounts/extensions
InfoEnhancements and bug fixes in Administrators management
InfoEnhancements to device provisioning
NewAdded "Can provision Phones" permission option for resellers and administrators
InfoFix a bug where under certain conditions Trunks could be viewed as extensions
InfoEnhancements to the dialplan logic for calls requiring to be accepted
InfoIncluded changes to Dialing Permissions in Change Log
InfoFix to properly store Change Log's "updated by" user name when modifying extensions
InfoFix to fax to email handling
InfoVoice transcription enhancements and bug fixes
NewAdded missing links to the documentation to some menu items
FixedFixed push notifications message types
InfoEnhancements and bug fixes in banned/unbanned IPs management
InfoVarious minor enhancements and bug fixes

Thirdlane Connect 14.1.5

FixedFixed a critical bug causing multiple SIP registrations of the same instance of the app
FixedFixed a critical bug in handling of CANCEL messages, where ringing could continue on other devices after the call was answered on one device
InfoEnhancements to the inbound calls handling on Android devices, with emphasis on calls received in the dormant state where the app is reactivated via push notifications
InfoEnhancements to push notifications management on all platform
ImprovedImproved formatting of forwarded and replied messages
FixedFixed sign-on process for users configured to have a single session and automatically log off from other devices
FixedFixed unread message count for the new channels
NewAdded user defined status text on mobile devices
FixedFixed a bug with wrong timezones in the desktop app
FixedFixed new version availability detection and announcement in the desktop app
InfoFix to show correct options (hold and accept) when accepting multiple calls on iOS
InfoVarious enhancements to inbound call handling while logged in on multiple devices
InfoEnhancements and fixes to call and message notifications in the desktop app
NewAdded ability to delete SMS conversations on mobile devices
ImprovedUpdated Electron framework to the latest version
InfoExtended "Up Arrow" shortcut to support editing of "reply" messages
InfoVarious minor enhancements and bug fixes

Release date: 08/08/2023

Thirdlane Unified Communications Platform 14.1.3 and Thirdlane Connect 14.1.3

Thirdlane Unified Communications Platform 14.1.3

NewAdded an option to restrict SIP registrations based on User Agent
NewAdded permit/deny of SIP registrations based on network addresses
NewAdded ability to send APNs and FCM Push Notifications to multiple registered devices
InfoEnhancements and fixes for the existing REST API
NewNew "simple" REST API using default values and minimal input
ImprovedUpdated REST API documentation, added documentation for "simple" REST API
FixedFixed MWI notifications flooding caused by multiple subscriptions and amplified by "urgent" voicemail messages
NewAdded ability to maintain MWI subscribers over Kamailio restart
InfoEnhancements to MOH management for call Queues
FixedFixed Letsencrypt update process
FixedFixed Munin menu link
FixedFixed oauth token refresh in Active Directory inegration
NewAdded Thirdlane Connect debugging options management
NewAdded "generic" SMS Gateway provider option
InfoFixes and enhancements to nginx configuration
NewAdded warning for dialing permissions pattern exceeding max size (255)
NewAdded permissions to control Connect logging
NewEnabled UTF8 for language names in language selectors
InfoVarious enhancements and bug fixes

Thirdlane Connect 14.1.3

ImprovedEnhanced connection and reconnection management
ImprovedImproved application load time
ImprovedImproved call handling for users logged in on multiple devices
InfoFix to avoid data corruption when saving Findme/Followme settings
InfoFix to maintain user's status across sessions
InfoFix to disable iPhone proximity censor while answering inbound calls
InfoEnhancements to log management and events filtering
InfoVarious enhancements and bug fixes

Release date: 05/24/2023

Thirdlane Unified Communications Platform 14.1.1 and Thirdlane Connect 14.1.1

Thirdlane Unified Communications Platform 14.1.1

InfoThis version of Thirdlane is now RHEL 8.X ready (we use AlmaLinux OS)
NewAdded reseller management
InfoEnhancements to system administrators management, new roles and permissions
NewAdded functionality to control whether the Thirdlane Connect users can have concurrent sessions on multiple devices or are forced to logout on a second login
InfoEnhancements to emergency notifications ‐ email, phone call, custom script
NewAdded sites (required for new emergency notifications)
NewAdded departments to users
NewAdded "minimal" screens ithat show only "non technical" data for resellers and office administrators
NewAdded system log viewers with search capabilities
NewAdded CUCM features support for Cisco phones
InfoEnhancements to backup and restore, removed restore from the GUI
InfoEnhancements to user status screen
InfoFix to recorded calls player
NewNew Log files viewer with search capability
NewAdded Azure Active Directory synchronization
ChangedMoved activity log to pbxlogs database
InfoFix to DID management in bulk generator
FixedFixed subscribemwi (removed from other settings and added to sip.conf)
ChangedMoved extensions table to static dialplan
NewAdded oauth service authorization
NewAdded lookup filter to "shuttle" items in scripts in Configuration Manager
InfoFix to license expiration grace period handling
InfoFix to prevent switching to recorded calls section after tenant selection
InfoFix to TTS management
InfoAllow substrings in (most of the) filters in Configuration Manager
InfoSupport Hebrew and other languages requiring unicode in device provisioning
InfoVarious enhancements and bug fixes

Thirdlane Connect 14.1.1

InfoSupport for single sessions (automatic logout on another device login) and multiple concurrent sessions
FixedFixed problems with call pause and resume
InfoVarious improvements to the push notifications and wake-up mechanism
InfoIntegrated Android application with the native calling UI
InfoEnhancements to ICE server interactions
FixedFixed management of call forwarding settings
ChangedMoved fax to telephony section
RemovedRemoved irrelevant component version information
FixedFixed a problem with the active call display
FixedFixed a problem in password change
FixedFixed a problem with closing of incoming call popup window
FixedFixed a bug in calculation and display of SMS message counter
RemovedRemoved dependency on the backend debug settings, made debugging purely user controlled
InfoVarious performance improvements
InfoVarious small enhancements and bug fixes