Thirdlane Documentation

How this documentation is organized

The docs are split into topics for each audience. Pick the tab at the top of the sidebar that matches your role, then use its sidebar to navigate.

Platform Administration For service-provider and system admins: installation, system and telephony settings, organizations, cluster, tools, reports, and diagnostics.

Organization Administration For organization (tenant) admins: users, routing, PBX features, contact center, contacts, CRM, messaging, and integrations.

User Portal For end users: manage your own calls, contacts, voicemail, forwarding, and personal settings.

Thirdlane Connect The Connect apps for messaging, voice calls, video meetings, SMS, AI, and contact center agents on web, desktop, and mobile.

What's New Release notes for the platform and Thirdlane Connect - new features, improvements, and fixes by version.

Quick Start

What's New Release notes for the platform and Thirdlane Connect—new features, improvements, and fixes by version.

Platform Overview What Thirdlane Platform is, who it's for, and what it can do.

How to Use Configuration Manager UI navigation, search, tenant selection, grids, and tips.

Guide

Managing Your PBX Step-by-step setup flow and day-to-day operations.

Deployment Options All-in-one, HA cluster, high capacity, and geo-redundant configurations.

REST API Programmatic access with OpenAPI documentation.

Updates and Maintenance Updates, backups, license management, and monitoring.

Reference

Configuration Manager System settings, telephony, cluster management, and tools.

Organization Administration Users, routing, features, call center, and integrations.

User Portal End-user guide for calls, contacts, voicemail, and settings.

Thirdlane Connect User Guide Connect apps for messaging, calls, SMS, AI, and contact center agents—latest: what's new in 16.1.3 (mentions, notification levels, Siri).

Reports, Status, and Diagnostics CDR, MDR, recordings, interactions, analytics, system status, logs, and diagnostics.