About Thirdlane Connect

Thirdlane Connect is a tool for communications and team collaboration using Direct and Group Messaging, Voice and Video Calls, Conferencing, Screen Sharing, File Sharing, and CRM and application integration.

Thirdlane Connect is a private alternative to Slack and Microsoft Teams, with an added benefit of a fully integrated advanced phone system. If you’ve used Slack or Microsoft Teams in the past, you will feel comfortable using Thirdlane Connect.

Your team members can work remotely, and communicate securely from wherever they are, using whatever devices they choose — web browsers, Windows, Mac, or Linux desktops, and iPhone or Android apps. This guide focuses on the web and desktop apps, which share the same layout and features unless noted. Mobile apps support a subset of features; differences are called out in Platform-specific features.

For a concise list of capabilities added or improved in the current generation of releases (including 16.1.1), see What’s new in 16.1.1.

Thirdlane Connect User Interface

The layout and main areas of the user interface are the same in the browser and on desktop (Electron). Open actions from toolbars, sidebars, contact lists, and conversation headers as described throughout this guide. Only one contextual action menu should be open at a time.

Thirdlane Connect Features

With Thirdlane Connect you can:

• Send and receive secure messages in direct and group conversations

• Receive messages from various applications via Slack compatible webhooks

• Manage personal contacts

• Escalate conversations as needed - from chat, to voice calls, to video

• Create and use private and public Channels for team communication

• Log in using Google or Office 365 accounts

• Access Google and Office 365 contacts

• Use click-to-call and get screen pops in Salesforce and other CRMs

• Share status and presence with your team

• Share files

• Share screen during voice calls

• Access your voicemail

• Manage call recording, listen to recorded calls

• Manage call forwarding, screening and blocking

• Move calls between mobile Thirdlane Connect and your desk phone

• Call from mobile phone using office extension, keeping mobile number private

• Save international and long distance charges by making calls from mobile device via Thirdlane phone system

• Take full advantage of the advanced business phone system functionality

• Send faxes from anywhere, even mobile phone

This User Guide helps you to get started with Thirdlane Connect and explains its features and configuration options.

We hope, that with this knowledge, you will be able to organize your communications to reflect the specifics of your business, and make your team more productive.