Skip to content
Thirdlane

Siri (iPhone)

On iPhone, you can use Siri to place calls and send text messages with your Thirdlane Connect business identity - your business caller ID for calls and your business number for messages - without tapping through the app. Siri support is available on iOS only (16.1.3+).

What you can do

  • Place a call, hands-free - “Connect call John Brown.” Connect rings your phone and then bridges the person you named, showing your business caller ID. The screen does not need to wake.
  • Place a call (app opens) - “Call John Brown with Connect.” Siri hands off to Connect, which places the call.
  • Send a dictated message - “Send a message to John Brown with Connect - running five minutes late.” Siri reads the text back to you, and on your confirmation sends it as a text from your business number - without opening the app.

The exact phrasing Siri accepts can vary by iOS version; try including the name Connect in the request so Siri routes it to Thirdlane Connect.

One-time setup

Setup is automatic:

  1. Sign in to Thirdlane Connect on your iPhone at least once. Connect provisions the credential Siri needs behind the scenes.
  2. On first use, allow Siri when iOS prompts, or turn it on manually under Settings > Thirdlane Connect > Siri & Search (enable Use with Ask Siri).

No codes, tokens, or manual configuration are required. If you sign out or switch users, Connect re-provisions the next time you sign in.

How names are matched

When you name a person, Connect looks them up in this order:

  1. Your device Contacts (uses the contact’s mobile/cell number).
  2. Your company directory, so you can reach a coworker you have not saved to Contacts.

For a text message, Connect always uses a real mobile number - it will not text an internal extension. If only an extension is available, a call can still go through, but a message cannot.

Requirements and limits

  • iPhone only. There is no Android voice-assistant equivalent in the app today.
  • You must be signed in to Connect. If your session has expired, Siri will tell you to open Connect to sign in again.
  • Messages need a default business number configured for outbound texting; if none is set, calling still works.
  • Siri support depends on the Siri & Search and Contacts permissions - see Device permissions and required settings.