Skip to content
Platform Documentation

Live Monitor

Live Monitor allows you to monitor Contact Center performance in real time. It shows the status of Queues, Agents, and interactions in progress.

Features

  • Queue status: See active, waiting, and completed interactions per queue
  • Agent status: View agent states (Available, Connected, ACW, Paused, Logged Out)
  • Real-time updates: Data refreshes automatically

Availability

Live Monitor requires the Contact Center license and must be enabled for the tenant. The feature is available to administrators and users with the CC Live Monitor permission.