Music-on-Hold

Music-on-Hold section allows you to manage Music-on-Hold playlists. Play lists are groups of files used for playing music or announcements to callers on hold.

Music-on-Hold can be specified on various levels and for different objects. You can set it system-wide, for individual Tenants, Queues, User Extensions, etc

Managing Music-on-Hold Playlist is a 2-step process - you have to first create a Playlist, and then add audio files.

Create Music-on-Hold Playlist

Name. Unique name for this Playlist.

Mode. Mode of music-on-hold. Valid modes include files, mp3, quietmp3, mp3nb, quietmp3nb, and custom. We suggest using “files” mode when possible.

Format. Codec to be used when playing this Playlist.

Application. Specify a command that will play Music-on-Hold. Only available if “custom” Mode is selected.

Random. Specifies that the files in the Playlist should be played in random order.

Options. Additional options for this Playlist.

Edit Music-on-Hold Playlist

Here you can modify all the attributes of an existing Playlist except th Name.

The bottom part of the screen allows you to upload files into the Playlist.