Outbound Routes

The Outbound Routes page manages how outbound calls are routed for a tenant. Each route defines a dial pattern, category, and the action script (with trunk) used to place the call.

When creating a new tenant, you can clone routes from an existing template tenant to get a consistent starting set. Routes can then be customized per tenant as needed.

Create/Edit Route

Route. A number or a pattern for outbound dialing. If the first character of the route is _ it means that whatever follows is to be treated as a pattern:

X matching any digit 0-9
Z matching any digit 1-9
N matching any digit 2-9
Bracketed expressions like [13-5] matching any digit in the brackets
. matching one or more characters.

Category. Specify whether the route is in Restricted, Unrestricted or Emergency category. Routes in Emergency category can be dialed from all endpoints, “Unrestricted” routes are not available to endpoints with outbound dialing category that allows them to make only internal calls, and “Restricted” are not available to endpoints that are not allowed to make all calls.

Action. Name of the Action Script that will be used to handle calls that match the pattern. The “Trunk” parameter is required for the default action scripts.

Mass Trunk Assignment

Use the toolbar at the bottom to assign a trunk to multiple selected routes at once. Select the routes, choose a trunk and position (1st or 2nd), then click Assign.