Queue Membership
The Queue Membership screen provides a consolidated view of all agent-to-queue assignments across all queues in the current tenant.
Overview
This screen shows a grid where each row represents an agent and displays their queue memberships, making it easy to see at a glance which agents are assigned to which queues.
Use this screen to:
- Review assignments: See all agent-queue relationships in one place
- Identify gaps: Find queues with too few agents or agents assigned to too many queues
- Balance workload: Ensure agent distribution across queues is appropriate
Managing Membership
To change agent-queue assignments, edit the individual Queue or Agent records. The Queue Membership screen is a read-only overview.