Unified Communications and VoIP PBX Blog | THIRDLANE - VoIP PBX Software Business Phone Systems and Solutions

WebRTC Click-to-Call and WebCall Widgets

Post date: Thu, 2017-04-20 05:50

We agree with Wikipedia that click-to-call (CTC) is actually a misleading name for this technology as it typically refers to a means for web users to ask a website operator to call them, in other words "click-to-call" would be more accurately referred to as "request-a-call".

While these "request-a-call" style applications are popular and easy to setup, their limitation is that they can only work when web users have a phone.

By adding new capabilities to modern web browsers, WebRTC technology opened a new way for implementing click-to-call without this limitation. In this article we will show you how Thirdlane WebCall Widgets make this very easy to do.

Google and Microsoft Office 365 Integration in Thirdlane Connect

Post date: Mon, 2017-04-03 08:39

Starting with version 1.1.0, Thirdlane Connect allows users to link their Google and Microsoft accounts to Thirdlane Connect, sign-in without having to enter user id and password, and search in, communicate with, and add associated contacts to Thirdlane Connect.

How to Build and Configure STUN and TURN Server

Post date: Fri, 2017-03-03 19:46

Thirdlane Connect has been tested and works well with Coturn - free open source server that acts as both STUN and TURN servers. You can read about STUN and TURN in this post.

Coturn can be installed on the same server as the Thirdlane PBX or Thirdlane Multi Tenant PBX, or on a separate server dedicated to STUN/TURN processing.

There are few cases when you should install Coturn on a separate server:

NAT, STUN, TURN, and ICE

Post date: Wed, 2017-02-15 12:06

Have you ever had to deal with SIP and NAT issues? How many times you or your customers were frustrated by one way audio? How much time have you spent debugging such cases?

It is not a simple problem, and there were many attempts to deal with NAT in SIP and other media signalling protocols that are using offer/answer model. Some of them are server centric, others are implemented on the client side and a few of them use mix of server and client implementation. Lets review some of them.

Thirdlane Connect CRM Integrations - Salesforce and more

Post date: Fri, 2016-12-30 12:43

Thirdlane Connect allows you to perform basic operations with your CRM, such as importing leads, adding call notes, performing a phone number lookup, etc. Currently, the following CRMs and Service Desk apps are supported: Salesforce, Zoho, Zendesk, Freshdesk, SugarCRM, Pipedrive, X2CRM, Vtiger, with more to come. In this article, we are going to set up CRM integration in Thirdlane Connect and learn how to use CRM-related functionality.

Get Up And Running With Thirdlane Connect

Post date: Wed, 2016-12-28 23:40

As you may already know, we recently released Thirdlane Connect - our unified communication application designed to make modern teams more productive. Thirdlane Connect includes voice, messaging, and integrations, and is powered by and delivered with Thirdlane Business PBX and Thirdlane Multi Tenant PBX platforms.

Thirdlane Connect is available to all our customers and partners, and is included and enabled by default beginning with Thirdlane PBX and Thirdlane Multi Tenant PBX platforms 8.0.1.1

Google Cloud Messaging and Thirdlane Connect

Post date: Mon, 2016-11-28 20:13

Google Cloud Messaging (commonly referred to as GCM, also known as "Push Notifications") is a mobile notification service developed by Google that enables third-party application developers to send notification data or information from developer-run servers to applications that target the Google Android Operating System.