Unified Communications and VoIP PBX Blog

Text-to-Speech (TTS) and Speech-to-Text (STT) technologies have become indispensable tools in telephony, particularly in recording voice prompts and transcribing voicemail and recorded calls.

Existing or new MS Teams users can benefit from using alternative voice service provider with a Thirdlane system as a gateway. This will allow to use any SIP carrier of your choice with benefits they provide and will add more configuration flexibility.

To enable integration with Thirdlane all the MS Teams users will need to have Office 365 Enterprise E3 and Phone System License, or Office 365 Enterprise E5 license.

We’ve all seen the scenario: you need a package to improve customer interactions. Or maybe a team-based environment to bolster internal collaboration. Maybe it’s something as simple as needing voicemail access from your email. Or text transcription of your email and call recordings? Regardless of your own necessity, those of us with Thirdlane Technologies believe that we have the answer.

Thirdlane Connect allows users to link their Google and Microsoft accounts ( Internet Accounts) to Thirdlane Connect, sign-in without having to enter user id and password, and search in, communicate with, and add associated contacts to Thirdlane Connect.

Every Linux release reaches its end of life (becomes EOL) at some point.

Becoming EOL means that it is no longer supported by a vendor or the community, and does not get any security updates or bug fixes. Using EOL OS creates software update problems and security vulnerabilities.

Thirdlane Connect has been tested and works well with Coturn - free open source server that acts as both STUN and TURN servers. You can read about STUN and TURN in this post.

Coturn can be installed on the same server as the Thirdlane PBX or Thirdlane Multi Tenant PBX, or on a separate server dedicated to STUN/TURN processing.

There are few cases when you should install Coturn on a separate server:

Have you ever had to deal with SIP and NAT issues? How many times you or your customers were frustrated by one way audio? How much time have you spent debugging such cases?

It is not a simple problem, and there were many attempts to deal with NAT in SIP and other media signalling protocols that are using offer/answer model. Some of them are server centric, others are implemented on the client side and a few of them use mix of server and client implementation. Lets review some of them.

We are frequently asked about how reliable and scalable Thirdlane platform is, and what types of companies use Thirdlane platform and applications?

Thirdlane Business PBX has thousands of installations ranging from small companies with a handful of users, to large organizations with thousands of users demanding advanced telephony and state-of-the art Team Communication solution.

Thirdlane Connect Jabra integration allows to control calls using Jabra headsets and supports the following:


• Answering, rejecting and hanging up calls
• Muting and unmuting calls
• Putting the active call on hold and resuming it
• Handling up multiple calls

To start using Thirdlane Connect with your Jabra device, follow these simple steps:

1. Connect Jabra headset to your computer via USB cable.

New Release of Thirdlane

Dear Thirdlane customers and partners!

We are happy to share the news of a major release of Thirdlane Unified Communication Platform and Thirdlane Connect. The focus of this release is stability, reliability, security enhancements, and performance. We also added quite a few new features, especially in Thirdlane Connect - our Unified Communications application that provides end users with true unified communications by integrating voice, messaging, web, CRM, email, and more.