Unified Communications and VoIP PBX Blog

For Managed Service Providers (MSPs) and Unified Communications as a Service (UCaaS) providers, selecting the right platform architecture is critical for growth, efficiency, and profitability. Misleading vendor claims often blur the lines between multi-tenant and multi-instance systems, leading to costly decisions. As a provider of true multi-tenant solutions since 2006, we’ve seen vendors falsely equate multiple single-tenant instances with genuine multi-tenancy.

Deploying business communications has changed dramatically over the past few years. What once required on-site engineers and complex provisioning now needs to scale instantly for remote offices, distributed teams, and MSPs supporting hundreds - or even thousands of tenants. The challenge for today’s service providers is to deliver reliable PBX and UCaaS functionality that is fast to deploy, secure by design, and flexible enough to support both desk phones and browser-based softphones.

James Bond had a very specific preference - his martinis were always shaken, not stirred. But unlike today’s telecom providers, he wasn’t in the business of fighting spoofed calls or stopping robocallers.

As a UC and telephony service provider, you are - and that’s where STIR/SHAKEN comes in.

Future-proofing your PBX system is essential, and multi-tenancy makes it effortless. While your system might currently support only one tenant, business needs evolve. Whether expanding to new locations, adding departments, or serving new clients, the Thirdlane Business Phone System, built on the proven Thirdlane Multi Tenant PBX platform, allows you to scale seamlessly without requiring expensive upgrades or system replacements. Its flexibility ensures that as your needs grow, your communications infrastructure grows with you.

Zero Touch Provisioning (ZTP) is a game-changer for making device setup smooth and automatic. Let's take a quick look at what you need for Yealink, Snom, and Fanvil phones, with a focus on how Thirdlane makes the whole process simpler.

Common Prerequisites for Zero Touch Provisioning:

1. Network Connectivity: Ensure phones have a seamless connection, wired or wireless, for smooth communication.

2. DHCP Support: Use a network with DHCP support, allowing devices to get IP addresses automatically.

In the intricate world of business communication, choosing the right solution is paramount for success. Unveiling the tailored capabilities of Thirdlane, this exploration delves into how Thirdlane's versatile offerings cater to the unique needs of both small businesses and enterprises.

Text-to-Speech (TTS) and Speech-to-Text (STT) technologies have become indispensable tools in telephony, particularly in recording voice prompts and transcribing voicemail and recorded calls.

Existing or new MS Teams users can benefit from using alternative voice service provider with a Thirdlane system as a gateway. This will allow to use any SIP carrier of your choice with benefits they provide and will add more configuration flexibility.

To enable integration with Thirdlane all the MS Teams users will need to have Office 365 Enterprise E3 and Phone System License, or Office 365 Enterprise E5 license.