Thirdlane Connect 2.2.2 brought a list of new features and enhancements, one of which is the integration with Jabra headsets. If you own a Jabra device, you are now able to control your calls with the Jabra headset control buttons, significantly boosting your productivity. This feature will be highly appreciated by our customers who use Thirdlane Connect as a phone in Contact Center, as well as by anyone who owns a Jabra headset.
New Release of Thirdlane
Dear Thirdlane customers and partners!
We are happy to share the news of a major release of Thirdlane Unified Communication Platform and Thirdlane Connect. The focus of this release is stability, reliability, security enhancements, and performance. We also added quite a few new features, especially in Thirdlane Connect - our Unified Communications application that provides end users with true unified communications by integrating voice, messaging, web, CRM, email, and more.
The latest version of Thirdlane Connect 2.1.1 contains many new long-awaited features as well as various bug fixes and performance improvements.
For those new to Thirdlane - Thirdlane Connect provides your team with chat, voice and video calls and conferencing, screen sharing, file sharing, CRM and application integrations - all fully integrated with our advanced telephony.
This blog post is an an updated version of the original post with the same title, and includes information to reflect the changes introduced in the latest version of our platform and Thirdlane Connect - our unified communication application designed to make modern teams more productive.
Thirdlane Connect includes voice, messaging, and integrations, and is powered by and delivered with Thirdlane Business PBX and Thirdlane Multi Tenant PBX platforms.
We are frequently asked about how reliable and scalable Thirdlane platform is, and what types of companies use Thirdlane platform and applications?
Thirdlane Business PBX has thousands of installations ranging from small companies with a handful of users, to large organizations with thousands of users demanding advanced telephony and state-of-the art Team Communication solution.
We agree with Wikipedia that click-to-call (CTC) is actually a misleading name for this technology as it typically refers to a means for web users to ask a website operator to call them, in other words "click-to-call" would be more accurately referred to as "request-a-call".
While these "request-a-call" style applications are popular and easy to setup, their limitation is that they can only work when web users have a phone.
By adding new capabilities to modern web browsers, WebRTC technology opened a new way for implementing click-to-call without this limitation. In this article we will show you how Thirdlane WebCall Widgets make this very easy to do.
Starting with version 1.1.0, Thirdlane Connect allows users to link their Google and Microsoft accounts to Thirdlane Connect, sign-in without having to enter user id and password, and search in, communicate with, and add associated contacts to Thirdlane Connect.
Coturn can be installed on the same server as the Thirdlane PBX or Thirdlane Multi Tenant PBX, or on a separate server dedicated to STUN/TURN processing.
There are few cases when you should install Coturn on a separate server:
Have you ever had to deal with SIP and NAT issues? How many times you or your customers were frustrated by one way audio? How much time have you spent debugging such cases?
It is not a simple problem, and there were many attempts to deal with NAT in SIP and other media signalling protocols that are using offer/answer model. Some of them are server centric, others are implemented on the client side and a few of them use mix of server and client implementation. Lets review some of them.
Thirdlane Connect allows you to perform basic operations with your CRM, such as importing leads, adding call notes, performing a phone number lookup, etc. Currently, the following CRMs and Service Desk apps are supported: Salesforce, Zoho, Zendesk, Freshdesk, SugarCRM, Pipedrive, X2CRM, Vtiger, with more to come. In this article, we are going to set up CRM integration in Thirdlane Connect and learn how to use CRM-related functionality.