Platform
Communications software for service providers.
Thirdlane gives MSPs and communications service providers one system for business voice, contact center, messaging, customer applications, administration, and integration. You choose where it runs and how the resulting service is packaged, priced, and supported.
What the platform provides
The principal product areas share tenant administration, identity, configuration, and release management.
Designed to be operated as a service
The operating model matters as much as the end-user feature list. Thirdlane provides controls for running many customers while preserving customer-specific configuration and administration.
Multi-tenant administration
Manage customers, users, numbers, routing, permissions, and branding from one system.
Deployment choice
Run the platform on your infrastructure or have Thirdlane operate a multi-tenant platform for you.
Resilience and scale
Add a replicated standby or high-availability pair, and add call-processing workers as demand grows.
Security controls
Use role-based access, audit history, identity-provider sign-in, and encrypted SIP and media where configured.
Evaluate the platform against your service model.
Review the product, deployment requirements, and licensing with the Thirdlane team.