A multi-tenant communications platform for MSPs, providers, integrators, and enterprises.
Deliver unified voice, messaging, omnichannel interactions, and integrated AI under your own brand — running it on your own infrastructure or having Thirdlane operate it for you.
Your brand. Your pricing. Your customer relationships. Your choice of how to operate.
Since 2004
Over two decades of proven reliability
40+ Countries
Supporting businesses of all sizes worldwide
No channel conflict
We do not compete for end-customer revenue
Licensing that works
Fair terms for small and large installations
One platform. Choose who operates it.
Whichever model you choose, the business remains yours — your brand, pricing, billing, service offering, and customer relationships.
Self-hosted
You operate the platform
Run one Multi-Tenant Platform for your customers on infrastructure you control.
- Your cloud, your data center, or bare metal
- You control operations and data location
- Licensed per seat or per concurrent call
Hosted by Thirdlane
We operate the platform
Deliver the service under your brand without running the underlying infrastructure.
- Cloud and region selected for the deployment
- Thirdlane handles the platform operations
- Hosting and platform operations included in your quote
Need a separate environment for one customer? Review dedicated deployment →
What do service providers need to compete and grow?
Scale for customers of any size, your own brand, voice and omnichannel with AI, simpler operations, and a deployment you control, while the customer relationship stays yours.
Scale & Multi-Tenancy
Serve customers of any size on a single, scalable platform. True multi-tenancy provides customer isolation, centralized administration, and the flexibility to expand capacity as your business grows.
Read more →Branding That Fits Your Business
Deliver services under your own brand. Customize supported areas of the platform and Connect apps with your logo and colors, with additional mobile-app branding options available.
Read more →Business Voice, Omnichannel & AI
Offer business telephony, unified communications, and an omnichannel contact center on one integrated platform. Connect voice, SMS, WhatsApp, and video with AI-powered transcription, summaries, and automation.
Read more →Simplified Operations
Manage customers, users, devices, and services from one platform. Centralized provisioning, administration, and reporting help reduce complexity and operational overhead as you grow.
Read more →Deployment Flexibility & Control
Run Thirdlane on your own infrastructure or choose a managed deployment. Expand capacity as needed while maintaining control over your services and deployment strategy.
Read more →Your Customers Stay Yours
Thirdlane provides the software, not competing communications services. You own your customer relationships, set your prices, and grow your business without competing against your technology provider.
Read more →What your customers need from their communications.
Calls that reach the right person, a place for the team to work together, and a contact center when a conversation needs more than a phone line.
Business Voice
Business calling, voicemail, conferencing, and essential phone features, with the flexibility to support different teams, locations, and business needs.
Read more →Flexible Call Routing
Adapt call handling to each business with office hours, auto attendants, Hunt Groups, queues, forwarding, and configurable call flows.
Read more →Collaboration & Productivity Applications
Bring calling, presence, team messaging, video meetings, screen sharing, and file sharing together with Thirdlane Connect apps for web, desktop, and mobile.
Read more →Omnichannel Contact Center
Manage customer interactions across voice and digital channels with unified queues, skills-based routing, supervisor tools, and reporting. Available as an optional licensed module.
Read more →Recording & Quality Management
Record and review calls with playback, retention controls, and supervisor review tools that support training and service quality.
Read more →AI-Powered Assistance & Automation
Make communications smarter with AI-powered transcription, summaries, conversation analysis, and intelligent assistance. Reduce manual work, improve productivity, and gain insights from customer interactions.
Read more →CRM & Integrations
Connect communications with customer information through an optional CRM module and integrations with the business applications your customers already use.
Read more →Reporting & Analytics
Understand call activity, queue performance, service usage, and operational trends with reporting that helps teams monitor performance and make informed decisions.
Read more →Security, Reliability & Business Continuity
Protect business communications with role-based access controls, flexible deployment options, and support for resilient configurations that help maintain service availability.
Read more →Thirdlane is built to work with your infrastructure and the technology already in use.
From CRMs and identity providers to contact sources, object storage, and beyond.
Broad phone compatibility includes Yealink, Fanvil, Snom, HP Poly / Polycom, Grandstream, Cisco, and standards-compliant SIP devices.
Frequently asked questions
What is Thirdlane?
Thirdlane is a white-label, multi-tenant communications platform that MSPs and service providers use to deliver voice, messaging, and omnichannel interactions under their own brand. It combines business voice and Connect apps with powerful built-in modules for contact center, CRM, and AI — all in one system that you can self-host or have Thirdlane operate for you.
Who is Thirdlane for?
Primarily MSPs, ITSPs, telcos, and UCaaS providers hosting communications for their own customers. It also serves enterprise IT teams running multi-site setups for a single organization through an authorized partner or integrator.
How can Thirdlane be deployed?
Providers can self-host the multi-tenant platform on their own infrastructure or have Thirdlane operate it under the provider’s brand. MSPs and integrators can also deploy a dedicated environment for single-customer requirements.
Is Thirdlane white-label?
Yes. Provider and tenant logos, names, and custom colors can be applied across platform interfaces and Connect apps. Custom mobile application artifacts and app store-publishing assistance are also available.
Who owns the customer relationship?
You do. Branding, pricing, billing, and the direct relationship with end customers always stay with the service provider — whether you self-host or use managed infrastructure. Thirdlane never competes with you or sells communications services to your customers.
Choose how you want to operate.
Run Thirdlane on your infrastructure or have us operate it for you — while you retain your brand, pricing, and customer relationships.