For MSPs · UCaaS Providers · Integrators · Enterprise IT What’s new in 16.1.1

The white-label communications platform built for service providers.

Multi-tenant PBX, contact center, and unified communications — deployed your way. On your infrastructure, on-prem at your customer’s site, or hosted by Thirdlane for MSPs who don’t want to operate the stack.

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20+

Years in communications

40+

Countries deployed

4.1–5.0

Customer review average

7,000+

Apps via Zapier

One platform. Three ways to deploy.

Same multi-tenant architecture, same admin tools, same APIs — packaged for the way you do business.

Multi-Tenant Platform

For MSPs and UCaaS providers

License our software, run it on your infrastructure. Your brand, your billing, your operations.

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Dedicated Deployment

For enterprise IT and single-tenant customers

Single-tenant, on-prem or private cloud. For organizations with strict data-residency or integration requirements.

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Thirdlane Cloud

Early Access

For MSPs who don’t want to operate infrastructure

We run the platform — you sell it. Channel-only Early Access partner program. Sold and supported under your brand. Not sold direct to end customers.

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Built for the way service providers actually operate.

Multi-tenancy, white-label, regulatory features, and modern apps — engineered together, not bolted on.

Multi-Tenant by Design

Built ground-up for service-provider scale. Tenant isolation, white-label branding, per-tenant billing data, role-based admin.

Voice, Contact Center, Messaging

PBX, IVR, queues, recording, omnichannel messaging, and contact center — one platform, one admin surface, one set of APIs.

STIR/SHAKEN Built-In

Caller-ID attestation and verification ship as a first-class feature, not a bolt-on. Stay ahead of regulatory requirements.

Zero-Touch Provisioning

Yealink, Fanvil, Snom, Polycom — provision phones automatically across tenants. No manual config files, no truck rolls.

AI & Omniagent

Blend human and AI agents on the same routing fabric. Hand off intelligently. Maintain context across channels.

Connect Apps

Desktop, mobile, and web apps for chat, voice, video, and screen share. Same platform, same identity, every device.

“At Mozilla we have been using Thirdlane to manage and connect PBXs in our offices worldwide. Out-of-the-box Thirdlane includes all the administration and end-user features expected in a modern PBX, but what really sets it apart is the ease and the depth of customization it offers to administrators. It does not limit what you can do with an Asterisk — just makes it easier.”

Justin Fitzhugh

Senior Director of Engineering Operations, Mozilla