To ensure your success with Thirdlane powered solutions, Thirdlane offers Product Support and encourages Community Support and sharing among the user community.
- Community Support is available to everyone, and includes documentation, FAQs, and Community Forums. We have a number of active members who may be able to provide you with an answer to your question or issue, although there are no guarantees on the timeliness or accuracy of information provided by third parties on the Forums.
- Product Support is available to Thirdlane customers or prospective customers based on an annual Support Agreement or on an hourly basis to assist with installing, configuring, or customizing Thirdlane products, answering technical questions, or for developing new features.
Please be aware that your software license entitles only to software updates and does not include Product Support.