Support Options
At Thirdlane, we are committed to providing comprehensive support services tailored to meet the diverse needs of our customers. Whether you're just getting started or looking to optimize your system, our support packages and professional services are desi
Annual Support Plans
We offer two levels of annual support plans to suit the needs of your business: Limited Support and Unlimited Support.
Limited Annual Support
Our Limited Annual Support plan is ideal for businesses that require occasional assistance and prefer to manage most of their system independently. This plan includes a fixed number of support hours annually, which can be used for any technical issues, system troubleshooting, or guidance on using Thirdlane products. Once the allotted hours are exhausted, additional support is available at an hourly rate.
Key Features:
- Fixed number of support hours annually
- Access to our expert support team for technical assistance
- Guidance on using and optimizing Thirdlane products
- Additional support available at an hourly rate
Unlimited Annual Support
Our Unlimited Annual Support plan is designed for businesses that need continuous, comprehensive support. With this plan, you receive unlimited access to our support team for any technical issues, system configuration, or general inquiries. This ensures that you can focus on your business while we take care of your Thirdlane environment.
Key Features:
- Unlimited access to support for the entire year
- Priority response times for all inquiries
- Ongoing system monitoring and proactive maintenance
- Comprehensive support for all Thirdlane products
Professional Services
In addition to our support plans, Thirdlane offers Professional Services for businesses that require more extensive assistance. Our Professional Services team can help with custom development, complex system integrations, and large-scale deployments. Unlike our support plans, which focus on maintaining and troubleshooting existing systems, Professional Services are designed for more in-depth, project-based work.
Key Services Include:
- Custom development and feature enhancements
- Integration with third-party applications and systems
- System design and architecture consulting
- Large-scale deployments and migrations
- Training and knowledge transfer sessions
Understanding the Difference
While both our support plans and professional services are essential to your success, they serve different purposes:
- Support Plans focus on maintaining, troubleshooting, and optimizing your existing Thirdlane environment.
- Professional Services are project-based and geared towards creating new features, integrating systems, or deploying Thirdlane solutions on a larger scale.
Whether you choose a support plan, professional services, or a combination of both, our team is here to help you get the most out of your Thirdlane solutions.
For more information on our support options or to discuss your specific needs, please contact us today.