Multi-Tenant Call Center with Seamless PBX Integration
Thirdlane Call Center is a customizable multi-tenant solution designed for both dedicated call centers and companies with basic call center needs. It integrates seamlessly with the Thirdlane Business Phone System and Thirdlane Multi-Tenant PBX, offering a cost-effective solution for environments ranging from professional call centers to organizations needing simple call distribution and queuing. Its flexibility ensures significant savings.
Stay tuned for upcoming 2025 enhancements, including advanced reporting, enhanced analytics, and AI-driven features to further streamline operations and improve customer experience.
Two Decades of Excellence in Communication Technology
Blended seamlessly with both Thirdlane Multi Tenant PBX and Thirdlane Business Phone System, and offering deployment options for on-premises or cloud-based operations, enterprises using Thirdlane Call Center can achieve dramatic cost savings compared to similar competitive products, making it an efficient choice for both established call centers and businesses with evolving communication needs.
IVR and Auto Attendants
Callers can seamlessly navigate through IVR (Interactive Voice Response) and Auto Attendant menus, guided by clear and user-friendly voice prompts.
This intuitive system directs callers to the appropriate queues or departments based on their specific needs or inquiries, ensuring efficient and personalized call routing within the Thirdlane Call Center environment.
Automatic Call Distribution
With Thirdlane Call Center, organizations benefit from both ease of configuration and heightened efficiency, including automatic call distribution (ACD). The intuitive interface simplifies the setup of routing rules, enabling swift customization tailored to specific needs.
This streamlined process not only reduces administrative overhead but also ensures optimal call handling efficiency, significantly enhancing the overall performance of the call center.
Efficient Call Queueing
Efficient call queuing, combined with the option for call back, ensures that callers never receive a busy signal. They can opt to wait in a queue or request a call back, providing a seamless experience until an agent becomes available.
This feature optimizes customer satisfaction by offering flexibility and convenience, ensuring that every caller is attended to in a timely manner and enhancing overall service quality.
Thirdlane Connect Replaces Traditional Agent Desk Phones
Agents can opt for Thirdlane Connect as an alternative to traditional desk phones. With its versatile features and seamless integration, Thirdlane Connect enhances agents' efficiency and productivity, whether they are working in the office, remotely, or on the go.
Its user-friendly interface and customizable settings make managing calls and messages easy, providing agents with a modern and flexible communication solution.
Integrations with CRM and Business Applications
The integration of Thirdlane Connect with the Click-to-Call extension allows customer service agents to access client details and make calls directly from their CRM interface.
This seamless functionality boosts efficiency, enabling agents to provide personalized service and respond more quickly to customer inquiries, which enhances overall customer satisfaction and streamlines workflow.