Thirdlane Call Center is integrated with Thirdlane Business Phone System and Thirdlane Multi Tenant PBX products and offers a set of features supporting environments ranging from professional call centers to workgroups requiring only basic call distribution and simple call queuing.
Thirdlane Call Center key features:
- Thirdlane offer more than just a Call Center - we provide a full Contact Center solution with web based calling using Thirdlane WebCall Widget, Thirdlane Connect integration, web based agent and supervisor portals, messaging and other Omnichannel capabilities.
- Integration with Salesforce, Zoho, Zendesk, and many cloud CRM, Service Desk and business applications boosts productivity and enhances customer engagement
- Integration with Thirdlane PBX and Thirdlane Multi Tenant PBX provides centralized management and reporting, and a full picture of customer interaction
- Integrated IVR/Auto Attendants - callers can be directed to appropriate queues by following simple voice prompts
Automatic Call Distribution (ACD) - callers are routed to the right queues based on the agents skills and availability
Call Queuing - callers never receive a busy signal and can wait in a queue until an agent becomes available
Thirdlane Contact Center supports remote agents - agents can log in from remote geographically distributed locations ensuring 24x7 support
Call Center Monitoring and Reporting - both real-time monitoring and historical reporting provides Call Center management with the necessary tools to access and manage performance and service level
Agent and Supervisor web GUI - agent and supervisor screens provide comprehensive and easy to use tools helping to work from anywhere where internet connection is available