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Voicemail hangs up on callers after 30 seconds

Posted by acraft on Wed, 08/19/2020

We've seen Asterisk hang up on incoming voicemails after 30 seconds. This happens intermittently and we can't find a pattern. Our thoughts are the calling number hangs up after not receiving audio for 30 seconds. Has anyone else experienced this issue?

Thanks,

Andrew


Submitted by acraft on Thu, 09/10/2020 Permalink

After some searching online, we found a possible solution by setting "transmit_silence = yes" in asterisk.conf. The issue hasn't happened again since we set that, but time will tell if this actually resolved the issue or not.