Unified Communications and VoIP PBX Blog

We agree with Wikipedia that click-to-call (CTC) is actually a misleading name for this technology as it typically refers to a means for web users to ask a website operator to call them, in other words "click-to-call" would be more accurately referred to as "request-a-call".

While these "request-a-call" style applications are popular and easy to setup, their limitation is that they can only work when web users have a phone.

Thirdlane Connect allows you to perform basic operations with your CRM, such as importing leads, adding call notes, performing a phone number lookup, etc. Currently, the following CRMs and Service Desk apps are supported: Salesforce, Zoho, Zendesk, Freshdesk, SugarCRM, Pipedrive, X2CRM, Vtiger, with more to come. In this article, we are going to set up CRM integration in Thirdlane Connect and learn how to use CRM-related functionality.

Google Cloud Messaging (commonly referred to as GCM, also known as "Push Notifications") is a mobile notification service developed by Google that enables third-party application developers to send notification data or information from developer-run servers to applications that target the Google Android Operating System.