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acraft
acraft's picture
Joined: 2015/08/31
Points: 0

We're unable to do an Attended transfer via Connect, only Blind. On iOS and Android, we get a message "You have no appropriate destination calls", and I don't even see the option on the web or Windows app, only the option for a blind transfer. Has anyone else experienced this issue or know a way around it?

Thanks in advance,

Andrew

volodya
volodya's picture
Joined: 2017/01/05
Points: 290

Hello Andrew,

Could you please confirm that you make an attendant transfer the way it is described at the end of the https://www.thirdlane.com/docs/connect/voice-and-video-calls#calling-phone-numbers section?

acraft
acraft's picture
Joined: 2015/08/31
Points: 0

Hello Volodya,

Thanks for the info, that works. I didn't realize we needed to place the first caller on hold and initiate a new call.

Andrew

thirdlane
thirdlane's picture
Joined: 2007/02/07
Points: 550

Volodya may correct me if I am wrong, but you just have to initiate the call, the first call will be placed on hold

Alex Epshteyn
Third Lane Technologies
Multi Tenant Asterisk PBX