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Attended Transfer

Posted by acraft on Fri, 02/19/2021

We're unable to do an Attended transfer via Connect, only Blind. On iOS and Android, we get a message "You have no appropriate destination calls", and I don't even see the option on the web or Windows app, only the option for a blind transfer. Has anyone else experienced this issue or know a way around it?

Thanks in advance,


Submitted by acraft on Tue, 02/23/2021 Permalink

Hello Volodya,

Thanks for the info, that works. I didn't realize we needed to place the first caller on hold and initiate a new call.