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Anyone else unable to edit tenants after yesterdays update?

Posted by matthewmalk248 on Tue, 12/13/2016

Wondering if its just me, but after doing the update yesterday via YUM, I'm now getting this error when trying to save a tenant, and I don't see anywhere in the tenant settings where I can change the 2 to a 0.

Can not update Call Center Agents - limit exceeded

Server returned error code = -1
Number of Call Center Agents (2) exceeds the maximum number of Call Center Agents allowed by your license (0).


Submitted by matthewmalk248 on Tue, 12/13/2016 Permalink

UPDATE:
I'm sure this is not a good way of fixing this, but until it's addressed in a patch, I was able to fix this by running this in mysql on the pbxconf database.. "UPDATE `tenants` SET maxagents = 0" and reboot.

Submitted by thirdlane on Wed, 12/14/2016 Permalink

It is a bug and will be fixed in the next release, with a patch that will fix the existing installations - release will be very shortly.

If you can't wait, you can fix this in one of the 2 ways, depending on whether you have a call center license or not.

If you do - disable call center and remove agents limits for those tenant where it is not needed - don't run database update.

If you don't, you won't be able to do this via GUI, so i am afraid I have to "authorize" Matthew's suggestion, as an exception :).

Thanks Matthew !

Just please be very careful.

Submitted by biznet on Tue, 12/20/2016 Permalink

I guess I have to assume that the second new version, 8.0.1.2 will also have this issue since you mentioned it would need a fix it after that was released? , I don't see a fix listed in the announcements, is there not one yet?

Doug