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Anyone else unable to edit tenants after yesterdays update?

Posted by matthewmalk248 on

Wondering if its just me, but after doing the update yesterday via YUM, I'm now getting this error when trying to save a tenant, and I don't see anywhere in the tenant settings where I can change the 2 to a 0.

Can not update Call Center Agents - limit exceeded

Server returned error code = -1
Number of Call Center Agents (2) exceeds the maximum number of Call Center Agents allowed by your license (0).


Submitted by matthewmalk248 on Tue, 12/13/2016 Permalink

UPDATE:
I'm sure this is not a good way of fixing this, but until it's addressed in a patch, I was able to fix this by running this in mysql on the pbxconf database.. "UPDATE `tenants` SET maxagents = 0" and reboot.

Submitted by thirdlane on Wed, 12/14/2016 Permalink

It is a bug and will be fixed in the next release, with a patch that will fix the existing installations - release will be very shortly.

If you can't wait, you can fix this in one of the 2 ways, depending on whether you have a call center license or not.

If you do - disable call center and remove agents limits for those tenant where it is not needed - don't run database update.

If you don't, you won't be able to do this via GUI, so i am afraid I have to "authorize" Matthew's suggestion, as an exception :).

Thanks Matthew !

Just please be very careful.

Submitted by biznet on Tue, 12/20/2016 Permalink

I guess I have to assume that the second new version, 8.0.1.2 will also have this issue since you mentioned it would need a fix it after that was released? , I don't see a fix listed in the announcements, is there not one yet?

Doug