Hi, We are running MTE and upgraded to 8.0.1.1 very recently. So far things seem to be great. But, when I try to edit an existing tenant, eg. I am updating the External Caller ID Name field, I receive an error.
"Can not update Call Center Agents - limit exceeded"
Details:
Server returned error code = -1
Number of Call Center Agents (2) exceeds the maximum number of Call Center Agents allowed by your license (0)
No where within the tenant can I edit the number of call center agents. On the Tenants page it lists the usage for each of our tenants. They all list Agents used 0 Max 2. I can't find where to modify anything related to Agents within the tenant.
We don't have the Call Center version. I am not sure if this has been an issue prior to the upgrade.
Any help would be appreciated.
Thanks,
Josh
Hi Josh and all,
Hi Josh and all,
I also posted my reply to other post, repeating it here.
It is a bug and will be fixed in the next release, with a patch that will fix the existing installations - release will be very shortly.
If you can't wait, you can fix this in one of the 2 ways, depending on whether you have a call center license or not.
If you do - disable call center and remove agents limits for those tenant where it is not needed - don't run database update.
If you don't, you won't be able to do this via GUI, so i am afraid I have to "authorize" Matthew's suggestion, as an exception :).
Thanks Matthew !
Just please be very careful.
Hi Josh, I just posted the same issue before seeing your post. I'm sure this is dangerous and dont hold me responsible if you break everything, but I was able to fix this by running this in mysql on the pbxconf database.. "UPDATE `tenants` SET maxagents = 0" and reboot.