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Different ring tones for different options in IVR selection

Posted by ramesh on
Forums
Thirdlane platform General Questions

Hi,

Any body has an idea how do me configure different ring tones for different options.

I mean from the IVR if i select option 1 the phone user should listen one ring tone if i select option 2 the phone should give different ring tone. we are using polycom phones.

I their any way we can do this

can any one help me this...

Thanks
Ramesh

Submitted by eeman on Thu, 03/25/2010 Permalink

with MASSIVE custom programming. You have to stick with a single series of phone as every manufacturer has different methods and possibly differ between models. You are also limited to a finite number of tones on a phone.

It is much cheaper and much simpler to do callerid-name prepending to identify an option.

Submitted by moshe on Sun, 03/28/2010 Permalink

You may create a feature code for each option with add text to prepend to caller I'd so the oprator will know which option the call comes from