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Recorded Call Filter

Posted by hostedip on Thu, 04/02/2009

We recently setup a small call center in the MT version and they rely on recorded calls for training and coaching with their staff. In the 3 days on the system, they have generated nearly 100 pages of recorded calls. It's very difficult to find to specific calls with such a large list.

The workaround is to search the call date/time in the call log and then guess at the page number it might be on. My customer thinks we are playing an April fools joke on her. :)

Possibilities for the future might be:

1. Integrating recordings into the call record search page.
2. Adding filter and search capabilities to the recording page.

Just my 0.02

Regards,
Brian
Hosted IP Phone


Submitted by eeman on Thu, 04/02/2009 Permalink

I hope you're using gsm wav (aka WAV vs wav) for your codec instead of PCM wav. At 2500 files in 3 days your going to fill up your filesystem fairly quickly.

Submitted by hostedip on Fri, 04/03/2009 Permalink

Yes, gsm wav (aka WAV) as the codec for the recordings. Our other asterisk servers run mp3 compression on the recordings when the call is complete, but I think gms wav is fine for 99% of the customers.

Submitted by cbbs70a on Fri, 04/03/2009 Permalink

If Alex would tell us what the naming conventions are for the files, it should be pretty easy to write a replacement web page for it. It looks like all the files are dumped into /var/spool/asterisk/monitor.

Just write a few regex's are you should be good to go.

FSD

Submitted by hostedip on Tue, 05/12/2009 Permalink

Ok, so I looked at the naming convention and here what I see. Am I missing anything?

direction-source-datetime-destination-tenant.type

where:

direction: in, out, inout

source: source number or extension

datetime: YYYY-MM-DD-HH:MM:SS

destination: destination extension or number

type: recording file format type, e.g. WAV, wav

Thanks,

Brian