Skip to main content

Next Major Release?

Posted by jakeness on Thu, 09/12/2019

Is this still looking like September?

I believe I remember reading that on some post

Submitted by eeman on Sun, 12/08/2019 Permalink

If history has taught us anything it is not to rush new releases. I have seen, countlessly over the last decade, the very same people asking/demanding early releases, to turn around and be the biggest complainers when things don't go perfectly; sometimes to the extent that they demand free fixes to problems they create for themselves.

Personally, I enjoy waiting a few months after a new release, for the next couple patch-releases, to fix all these issues. My customers enjoy seamless, problem free updates; whereas others perceive their providers as having constant issues. Patience is more than a virtue when it comes to empathizing with your customers desires vs understanding their actual needs. As the ancient Greeks used to say, Caveat Emptor. While I still enjoy new features, that pales in comparison to providing rock-solid service. At the end of the day, human perception is that when they pick up that handset, they better hear dialtone. It doesnt matter if they are in the middle of a tornado, and have just watched their closest telephone pole get ripped out of the ground and tossed like a rag-doll. That phone better work. Thats not realistic, but its human perception. Taking uncalculated risks in the face of that perception is a recipe for disaster. Things can go wrong too easily with real-time protocols to roll those dice. Your customers will be the first to declare they are losing tens of thousands of dollars every hour that your service sucks.

Submitted by mattdarnell on Mon, 02/03/2020 Permalink

Stability is first and foremost when it comes to PBXs. Long release cycles do make it more challenging to keep selling maintenance/upgrade rights to customers that purchased a perpetual license.