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Add members to dynamic queues in MTE?

Posted by biznet on Tue, 04/03/2018
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Thirdlane platform General Questions

Is there any hope that some gui interface will be added to add dynamic members to a queue?

I can't find any way to do this in the GUI. I see reference to AddQueueMember app, but have no idea how that would be implemented in MTE for a specific tenant.

I have a customer that wants to use queues for their very small dental office call center. The huntlist feature is really good enough for them ,but they want to record all the calls and it won't record incoming calls, which is known.

just curious before I turn them down to this feature.

Thanks,

Doug

Submitted by NickJ on Thu, 04/12/2018 Permalink

I found I can add members to Dynamic Queues under the Queue Setup, but I couldn't find a way to log into / out of queue, Alex, is this something we can do in MTE? I've had the same question recently.

Submitted by thirdlane on Thu, 04/12/2018 Permalink

Agents can login into the queues they are assigned to by dialing feature codes or by logging in in the web portal and using agent screen

Submitted by biznet on Sat, 04/14/2018 Permalink

Alex, Nickj,

how to make an ext available to add to a dynamic queue, I must be stupid as I don't see it in the gui anywhere, or I don't have an appropriate license? i"m using MTE

Submitted by NickJ on Sun, 04/15/2018 Permalink

Hi Alex,
Here's what I've setup so far:

Created a Queue

Created a feature code to login using tl-queue-member-login and set the queue to the Queue I created.
https://i.imgur.com/FMubfeB.png

Ticked "Include User's phone in Call Center phone pool" on User Extension -> Advanced
https://i.imgur.com/xfBH2Cm.png

When I dial the feature code it asks me "Agent Login - Please enter your agent number followed by the hash key" (I'm using localised prompts),

I can't see any users under the "Available to Add" section under "Dynamic Queue Members" on the Queue Config.
https://i.imgur.com/pgPUfXq.png

If I manually add the agent to the queue from the Asterisk command line:
queue add member SIP/141-tenant to Phone_Queue-tenant

It works, and I can logout of the queue using the logout feature code I created,

So the issue seems to be the Agent ID and PIN which I can't seem to find the setup for in TL.