What is Thirdlane Connect?

Thirdlane Connect is designed for business communications, and supports communications via voice, video, and private and group messaging. Thirdlane Connect has integrations with Salesforce, G Suite, Office 365, Zoho CRM, Zendesk, and other CRMs and applications.

Thirdlane Connect works on mobile phones, tablets, in modern browsers, and Windows, Mac and Liniux desktops.

What is Thirdlane Multi Tenant PBX?

Thirdlane Multi Tenant PBX is complete business communications platform with a feature rich Multi Tenant IP PBX at its core. It addresses the needs of Internet Telephony Service Providers and other companies that need to provide multiple virtual PBXs (usually for different companies or departments) and manage them through a single web interface.

Thirdlane Multi Tenant PBX includes Thirdlane Communications Manager MTE (multi-tenant edition) web GUI, and other components, including Thirdlane Connect - an advanced business communication app with support for IP telephony, voice and video conferencing, messaging, file and screen sharing, and integrations. Thirdlane Multi Tenant PBX is delivered as an easy to install CentOS Linux distribution and can be deployed in private or public cloud.

Thirdlane Multi Tenant PBX allows hosted telephony service providers to achieve higher resource utilization by running multiple virtual PBXs on the same server, or on a cluster of servers using our Cloud-Ready PBX solution.

What is Thirdlane Business PBX?

Thirdlane Business PBX is actually much more than just a PBX. It started as an IP PBX software solution for businesses based on Asterisk - the world most popular PBX framework, but grew into a complete business communications platform. It is available as a CentOS Linux distribution and includes Thirdlane Connect, Thirdlane Communications Manager web GUI, and other components. It can be installed in minutes on-premises or in the cloud..

What is Thirdlane Communications Manager and what is Thirdlane Communications Manager MTE?

Thirdlane Communications Manager is a web-based graphical user interface (GUI) for administration of Thirdlane Muti Tenant PBX, Thirdlane Switch Fabric, and Thirdlane Business PBX platforms. MTE stands for Multi Tenant Edition.

Are Thirdlane Business PBX or Thirdlane Multi Tenant PBX Open Source?

Thirdlane Multi Tenant PBX and Thirdlane Business PBX are not Open Source but unlike other solutions Thirdlane Multi Tenant PBX and Thirdlane Business PBX allow secure access to the operating system and key telephony components. This is a key differentiation that gives Thirdlane partners ability to customize or integrate Thirdlane based solutions beyond that of the typical PBX appliances.

What are the prerequisites for using Thirdlane Multi Tenant PBX or Thirdlane Business PBX?

None, all the required software components are included on an easy to install downloadable ISO CD, currently based on CentOS Linux. All you need is hardware or a virtual machine.
You can download the software, burn the CD and install it on your hardware in minutes, or install the ISO directly in a virtual machine of your choice.

What hardware should I use for Thirdlane Multi Tenant PBX?

Thirdlane products can be deployed on a variety of hardware or virtual machines, so it really depends on your requirements. Typical configuration is 8GB RAM and a modern quad core processor.

Can I modify configuration files directly?

You rarely need to do this because all the PBX configuration can be performed using Thirdlane Communications Manager web GUI. You can further extend Thirdlane Business PBX or Thirdlane Multi Tenant PBX features and functionality by writing new, or cloning and customizing existing Thirdlane PBX scripts - call management building blocks (see documentation for details).

How do I update Thirdlane Business PBX or Thirdlane Multi Tenant PBX?

Updating Thirdlane Business PBX and Thirdlane Multi Tenant PBX is very easy and allows you to perform a complete update from operating system to all the Thirdlane managed components using CentOS standard package manager.

To perform a complete update you can do this at the shell prompt:

yum clean all
yum update

It may take some time for the update process to complete, depending on which CentOS, Thirdlane and other components were changed since the last time you updated your system.

Note that in order to get updates and use the latest versions of Thirdlane software you have to be current on your license. License status is available on the License page of Thirdlane Communications Manager web GUI.

How do I install Thirdlane PBX or Thirdlane Multi Tenant PBX?

You can download Thirdlane PBX or Thirdlane Multi Tenant PBX ISO from this site, burn a CD if needed, and install on your hardware or in a virtual machine. Free trial will run for 15 days and can be converted to production by installing an appropriate license. 

Is there a quick way to set up multiple extensions?

Yes, both Thirdlane Business PBX and Thirdlane Multi Tenant PBX allow you to use “Bulk Generator” to generate multiple extensions by uploading a CSV files. It is very quick and allows you to have a complete extension created based on the default values and a few data items entered in a spreadsheet. Another big time-saver when using Bulk Generator - if you specify users' external (direct) phone numbers (DIDs) and users' handsets MAC addresses, Bulk Generator will generate Inbound Routes, and configuration files to auto-provision users' phones (see documentation for details).

What types of handsets are supported in phones provisioning?

Thirdlane Business PBX and Thirdlane Multi Tenant PBX work with any standard SIP phones.

Thirdlane supports automatic phone provisioning via FTP, HTTP(s), and TFTP, and has provisioning templates for:

VTech phones provisioning
Yealink phones provisioning
Polycom phones provisioning
Snom phones provisioning
Cisco phones provisioning
Grandstream phones provisioning