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Small Business Phone System

Phone System for Small Business

Small and medium businesses require an affordable, feature-rich, and easily manageable phone system to effectively communicate with partners, vendors, and customers.

Thirdlane addresses the unique needs of small businesses through Managed Service Providers (MSPs), UCaaS, and telephony service providers. Our white-label hosted Multi-Tenant PBX platform offers a comprehensive suite of essential communication tools tailored to meet the specific requirements of small businesses.

By leveraging Thirdlane's platform through UCaaS providers utilizing Thirdlane Multi-Tenant PBX, small business subscribers gain access to the same robust features available to enterprise-level customers.

Our modern phone system empowers small business customers to streamline sales and support operations, boost revenue, elevate customer experiences, foster business growth, and maintain a competitive edge in their respective markets. Thirdlane is committed to providing scalable and versatile solutions that cater to the evolving needs of small businesses in today's dynamic business landscape.

Advantages of Hosted Thirdlane Multi Tenant PBX for Small Business

  • Low Upfront Costs. Say goodbye to hefty upfront costs associated with traditional phone systems. By migrating to the cloud, you eliminate the financial burden typically associated with system implementation. 
  • Wide Provider Choice. Enjoy the freedom to choose a local provider in your region. Thirdlane powered providers span across Europe, North and South America, Asia, Africa, and Australia, ensuring accessibility and tailored solutions.
  • Dedicated Support. Rely on a dedicated Thirdlane-based provider to set up and manage your phone system. This ensures seamless maintenance, allowing you to concentrate on your core business without worrying about technical intricacies.
  • Remote Working Flexibility. Leverage the flexibility of a hosted phone system to connect multiple offices and remote workers, fostering collaboration and significantly increasing overall productivity.
  • Device Diversity. Empower your employees to communicate using any device they prefer. Whether it's desk phones, softphones, Thirdlane Connect softphone and messaging app, or Microsoft Teams client apps, the choice is yours.
  • Versatile Cpmmunications Channels. Provide your team with a range of communication channels, including internal text messaging, SMS, voice, and video. Enhance collaboration with customers and partners for a more dynamic and connected experience.
  • Free Automatic Upgrades. Enjoy the benefit of free automatic upgrades without worrying about obsolete hardware. Rest assured that your communication system will always stay up-to-date, ensuring optimal performance.
  • Enhanced Uptime. Even in the event of physical line disruptions to your office, maintain uninterrupted customer access through your IVR. Employees can seamlessly handle calls forwarded to their mobile phones, ensuring higher overall uptime.


Thirdlane Phone System for Small Business Features

  • Auto-attendant. Callers can be greeted and automatically transferred anywhere by multiple and multilevel auto-attendants – no receptionist needed.
  • Time Based Routing. You can specify how incoming calls get routed based on the rules specific to your business.
  • Dial-by-Name directory. Callers connect with the people or departments they need by “looking up” extension numbers.
  • Music or Messages on Hold. Callers can hear helpful messages and music on hold -- company wide or personal.
  • Voicemail. Your team can pick up voicemail in emails, or from any phone. You can forward voicemail to colleagues in email.
  • Internet Fax. Faxes can be delivered to you or anywhere via email, and sent by simple file upload in a standard web browser.
  • Hunt Lists. Hunt Lists are lists of ring groups dialed in sequential order - an effective way to ensure that important business calls always get answered.   
  • Call Queues. Calls can be routed to call queues where they can be answered based on the business defined rules and priorities. 
  • Find me / Follow me. Your customers and business partners reach your staff more easily through easy-to-set-up call routing rules.
  • Mobile Transfers. When outside of the office, employees can transfer calls forwarded to their mobile device to any PBX extension.
  • Call Screening and Blocking. You know who is calling and can screen or block unknown or unwanted callers.
  • Call Recording. Important calls can be recorded automatically or with a press of a button. You can listen to the recorded calls and forward them to colleagues in email.
  • Click-to-Call. Calls can be originated from your phone or a mobile device by simply clicking on the office or personal directory entries or from the records in the call log.
  • Auto-provisioning. Popular handsets can be setup and configured very quickly by using templates.
  • CRM Integration. Your PBX can be easily integrated with many popular CRMs. Thirdlane supports telephony integration with Salesforce, Zoho and Sugar CRM out-of-th-box. Other CRMs can be easily added.

Interested? Contact us to find a Thirdlane Partner in your area.


Discover Modern Communication with Thirdlane's Hosted PBX Solutions

Upgrade your business communication effortlessly with Thirdlane's hosted PBX solutions, offered by our trusted network of service provider partners.  Experience seamless connectivity, advanced features, and scalability without the hassle of on-site hardware. Empower your business to thrive by connecting with a service provider partner today for a reliable, fully-managed hosted PBX expert.