Thirdlane Multi Tenant PBX and Thirdlane Business PBX come fully-equipped with every communications feature you’re likely to want for your team – whether they’re in the office or working remotely - and at a price you can afford.

Connectivity and Device Support

  • SIP / IAX / Analog / T1 / PRI Trunks

  • SIP / IAX / Analog Handsets / Extensions

Administration Tools

  • Communications Manager - web based Management GUI 

  • Communications Manager User Portal - web portal for each User Extension

Core PBX Features

  • Internationalization with Multiple-Language Support

  • User Extensions

  • Feature Codes

  • Special Lines

  • Special Mailboxes

  • Multiple Phones per Extension

  • Virtual Extensions

  • Call Flip (Transfer to/from Mobile)

  • DIDs and Inbound Routes

  • Schedule Based Inbound Call Routing

  • Operator Managed Inbound Call Routing

  • Multi-level IVR / Auto Attendants

  • Outbound Routes

  • Automatic Trunk Failover

  • Music on Hold - System Wide or per User Extension 

  • Extension Monitoring (presence or BLF)

  • Dialing Permissions (Groups and per Extension)

  • Ring Groups

  • Hunt Lists (lists of Ring Groups)

  • Dial By Name Directory

  • Integration with Overhead Paging Systems

  • Phone-to-Phone Intercom

  • Corporate Contact Directory with Click-to-Call

  • Salesforce, Zoho, Sugar CRM Integration / Screen Pops

  • Call Parking

  • Call Forwarding

  • Call Screening

  • Call Recording

Voicemail Features

  • Voicemail to Email Forwarding

  • Message Waiting Indicator

  • Multiple Voicemail Folders

  • Web Access to Voicemail

End User Features

  • Unified Inbox (Voicemail/Fax/Email)

  • Company Contacts with Click-to-Call

  • Personal Contacts with Click-to-Call

  • Voicemail Configuration

  • Find Me / Follow Me

  • Call Forwarding on Busy

  • Call Forwarding on No Answer

  • Do Not Disturb

  • Web Access to Voicemail Messages

  • Web Access to Recorded Calls

  • Selective Call Forwarding

  • Call Blocking

  • Selective Call Screening

  • One-touch Call Recording

  • Call Detail Records (CDR) with Click-to-Call

  • Outbound PDF to Fax via Web

  • Language Selection

Call Features

  • Caller ID Modification  

  • Distinctive Ring for Internal/External Calls  

  • Attended Transfer

  • Blind Transfer

  • Call Parking

  • Group Call Pickup

  • Directed Call Pickup

Fax Features

  • Inbound Fax to Email (PDF)

  • Outbound PDF to Fax via Web

Media Files Management

  • Music-on-Hold Management and Upload 

  • Click-to-Call Recording of Voice Prompts

Conferencing

  • Shared and Personal Conference Rooms

  • Inbound and Outbound Conferences

  • Realtime Conference Monitoring and Management

Call Center Features

  • ACD / Call Queues

  • Orderly Queue Handling

  • Call Recording

  • Local and Remote Agents (*)

  • Call Center Statistics (*) 

  • Call Center Live Monitor (*) 

  • Agent Live Panel (*) 

Reporting

  • Call Detail Records (CDR) Reporting

  • PBX usage statistics

Auto-Provisioning

  • Multiple Provisioning Options (TFTP, HTTP, etc)

  • Sample Phone Templates

  • Phone Templates Management

  • Bulk Phones Auto Provisioning

  • Individual Device Button Assignments (Line, Speed-Dial, BLF)

Convenience Features

  • Bulk Generation of User Extensions

  • Automatic Password Generation 

  • Mass Updates of User Extensions

  • Automatic DID Routing

Backup and Restore

  • Scheduled Backup

  • Selective Backup

  • Web Based On-Demand Backup and Restore

Web GUI Customization

  • Branding support (company name and logo)

  • Multiple GUI Themes

  • GUI Menu Customization

  • Multiple Language Support

  • Translation Mode for GUI translation