Thirdlane FreeMetrics empowers call center managers with the tools to track and analyze call center performance metrics and key performance indicators with the precision required for making better informed management decisions
Key features of Thirdlane FreeMetrics:
- FreeMetrics is the first Splunk ™ application for the analysis of the log data produced by Asterisk based PBXs and calls centers such as Thirdlane PBX, Thirdlane Multi Tenant PBX, and Thirdlane Call Center.
- Easy Installation. Installation on a Splunk server is just a simple file upload. The application can be downloaded from the Thirdlane download page.
- Simple Configuration. The application is built based on the requirements frequently requested by Call Center administrators and provides key performance indicators for a typical Call Center out-of-the-box.
- Predefined Splunk Source Types. Thirdlane FreeMetrics application is ready to process and analyze Call Detail Records (CDR) and Queue Log data stored in either a database or plain text files.