Thirdlane Microsoft Outlook Dialer

Thirdlane Microsoft Outlook Dialer is a free Windows application and a Microsoft Outlook add-on that increases users productivity by simplifying the process of making phone calls via Thirdlane Multi Tenant PBX and Business PBX.

Thirdlane Microsoft Outlook Dialer Features

Thirdlane Microsoft Outlook Dialer can be configured as Microsoft Outlook add-in, creating an Outlook toolbar that allows a user to easily dial phone numbers found in Outlook contacts and email.

When not used with Microsoft Outlook, Thirdlane Microsoft Outlook Dialer displays a small floating toolbar and a system tray icon that enable users to quickly dial phone numbers stored in Thirdlane Microsoft Outlook Dialer's internal database—or entered (typed, pasted, etc) in the toolbar.

Thirdlane Microsoft Outlook Dialer operates by originating calls with the PBX and initiating call back to the user's phone. Once the phone rings (or answers, if the intercom option is used), the user is connected to the called party.

Key features of Thirdlane Microsoft Outlook Dialer:

  • Integration with Thirdlane User Portal. Thirdlane Microsoft Outlook Dialer provides users with seamless access to the Thirdlane PBX's User Portal, where they can manage their phone settings, access voicemail and call history, or initiate calls from the company directory or directly from the CDR (call log).
  • Screen pops for inbound calls. Users can configure Thirdlane Microsoft Outlook Dialer to display information about the incoming calls. This can be a simple tray pop-up, Microsoft Outlook contact screen pop-up, or a browser-based reverse phone look-up in popular web search engines. Thirdlane Microsoft Outlook Dialer can also display custom URLs, and integrates with any CRM solution or caller-id-capable custom application.
  • Security. There’s no need to provide Asterisk Manager access—including manager user name and password—to every desktop user. Also, all communications can be performed over https (secure http) and user credentials can be stored in an encrypted form.