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Thirdlane Connect screen samples, Platform Manager screen samples, and report samples. The Connect and Platform Manager screens are one sample organization. The charts below are a few of the visualizations, from a week in November.

Thirdlane Connect screen samples

The application people use for calls, channels, their own call history, and speech features.

Looking for deeper technical steps? Check out the Connect documentation

Team Panel with two people on calls, two callers waiting, hunt groups, and a business-hours IVR. — Team Panel

Who is on a call, who is waiting, and the queues, hunt groups, and IVR for the organization.

Sales desk channel showing four messages, a photo, and the message composer. — A channel

The Sales desk channel, with the conversation and the message composer.

My activity for the last seven days, with call counts and a daily chart. — My activity

One person’s calls over the last seven days.

Connect AI settings showing how voice messages, dictation, transcripts, and speech engines are configured. — Connect AI settings

How Connect AI is configured in Connect: voice messages, dictation, transcripts, and the speech engines.

Platform Manager screen samples

How one organization is set up in Platform Manager: its home, its people, and where a phone number sends a call.

Looking for deeper technical steps? Check out the Platform Manager documentation

Organization dashboard with eight extensions, three phone numbers, and a chart of the week’s calls. — Organization home

People, numbers, and the week’s calls on the organization dashboard.

User list of eight people with extensions and example.com email addresses. — People

The people in the organization, with their extensions and email addresses.

Inbound routes with the sales number expanded to show closed, temporary, weekday, and any-time rules. — A phone number’s rules

The sales number expanded in the list, with each rule and where that rule sends the call.

Call flow diagram for the sales number, with closed, temporary, weekday, and default destinations. — The same number as a diagram

Closed, temporary, the weekday schedule, and the default, drawn for that same sales number.

Report samples

Three of many visualizations, grouped in over 70 reports. These show a week of calls, how contact-center calls ended, and when traffic arrives.

Looking for deeper technical steps? Check out the reporting documentation

Bar chart of inbound calls from November 5 to November 11, with answered, no answer, voicemail, and an answer-rate line. — Call volume

Inbound calls for the week, split by answered, no answer, and voicemail, with the answer rate.

Line chart of contact-center calls from November 5 to November 11, with caller-ended and abandoned-waiting lines. — How calls ended

Contact-center calls the caller ended, and calls abandoned while waiting.

Heatmap of calls by day of week and hour, busiest through the middle of the workday. — Traffic heatmap

When calls arrive, by day of the week and hour of the day.

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