Platform

One platform. Voice, UC, contact center, AI, APIs.

Thirdlane is a single, multi-tenant communications platform — not a stack of acquired pieces. MSPs, UCaaS providers, integrators, and enterprise IT use it to deliver white-labeled voice, unified communications, and contact center to their customers from one system.

Browse all features, compare deployment models, or request a demo →

What’s in the platform

Voice / PBX

A modern, multi-tenant SIP PBX core. Carrier-grade call routing, IVR, queues, conferencing, voicemail-to-email, recording, and trunking — engineered to scale to large customer bases without bolt-ons.

Contact Center

Inbound queues, skills routing, supervisor tools, real-time and historical analytics, recording, and quality monitoring — included in the platform, not a bolt-on.

Connect — UC Apps

Branded desktop, web, and mobile apps for voice, video, messaging, presence, file sharing, and meetings. White-label per tenant.

Messaging & Meetings

Integrated chat, channels, video meetings, screen share, and file sharing — running on your platform, on your domain.

AI Building Blocks

Transcription, summarization, sentiment, and conversational AI hooks. Bring your own model, or use ours.

API & Automation

REST and event-driven APIs for provisioning, billing, CDRs, click-to-call, screen pop, and CRM/helpdesk integration. Webhook everything.

Security & Compliance

TLS/SRTP, per-tenant isolation, role-based admin, audit trails, plus the deployment models you need for HIPAA, GDPR, and regulated environments.

Built for the channel.

Per-tenant branding, per-tenant DNS, per-tenant admin, per-tenant billing data. Your customers see your brand, not ours. Your engineers can extend the platform; our APIs and modular architecture stay out of your way.

See how it’s deployed in the model that fits your business — from multi-tenant on your infrastructure, to dedicated deployment, to Thirdlane Cloud (Early Access).

Platform — frequently asked questions

Is Thirdlane one platform or separate products?

One platform. Voice/PBX, contact center, Connect UC apps, messaging and meetings, AI building blocks, and APIs share the same multi-tenant core, the same admin, and the same APIs — not a stack of acquired pieces.

What can the Thirdlane platform do?

It provides a carrier-grade multi-tenant PBX, an omnichannel contact center, branded Connect apps for chat, voice, video, and meetings, AI transcription and summarization, and REST plus event-driven APIs for provisioning, billing, and CRM integration.

Is the platform white-label?

Yes. Branding is per tenant — per-tenant DNS, admin, and billing data, plus the Connect web, desktop, and mobile apps published under each operator’s brand.

How is the Thirdlane platform deployed?

As a multi-tenant platform on your own infrastructure, as a dedicated deployment for a single organization on-prem or in a private cloud, or as Thirdlane Cloud where Thirdlane operates it under your brand.

See it all together.

Walk through the platform end-to-end on the deployment model that fits your business.

Request a Demo Contact Sales