For Integrators
A communications platform for integration-led customer projects.
Thirdlane gives systems integrators a maintained communications foundation for projects that require migration, custom integration, specialized routing, or a dedicated customer environment. Your team designs and delivers the complete solution around it.
Why integrators use Thirdlane as the project foundation
The platform supplies the communications capabilities and administration model while leaving room for the integrator’s architecture, implementation, and domain expertise.
Start with platform basics in place
Use maintained voice, UC, CRM, administration, and licensed contact center, then focus engineering on customer-specific work.
Choose the right integration interface
Use REST APIs, AMI/AGI, webhooks, or lifecycle hooks according to the workflow being implemented.
Repeat proven project patterns
Reuse validated routing, provisioning, integration, and operating patterns across customer deployments.
Own customer delivery
Your company owns implementation, the commercial relationship, and first-line support; Thirdlane supports your technical team.
Match deployment to the project
Use a provider’s multi-tenant platform, a dedicated customer environment, or a new platform operated by the provider or Thirdlane.
Keep one technical foundation
Apply the same administration, deployment, and integration model while adapting customer-specific configuration.
Where integration and implementation work adds value
The work around the platform determines how well the deployment fits the customer’s existing systems, users, operating procedures, and migration constraints.
Migration and modernization projects
Plan the move from an aging PBX or UC platform while accounting for numbering, routing, devices, integrations, cutover sequencing, and support ownership.
Business-system integration
Connect communications with CRM, identity, provisioning, billing, reporting, monitoring, and internal applications using the supported interface for each task.
Industry-specific implementations
Combine platform capabilities with the deployment boundaries, controls, workflows, and operating procedures required by a particular customer or market.
Discuss a customer project or repeatable market offering.
Describe the customer problem, required communications capabilities, integration points, deployment constraints, and the role your team expects Thirdlane to play.