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Voicemail Picks Up But Phone keeps ringing

Posted by escherrer on Mon, 03/05/2012

I have a user reporting an odd issue. Sporadically she will have calls that will appear to never go to voicemail, however when checking the logs in thirdlane it does appear that the call is sent to voicemail at the designated time but her phone keeps ringing and ringing. She has a Cisco 7940. Any ideas?
Thanks!
Susan Cook


Submitted by eeman on Tue, 03/06/2012 Permalink

probably a firmware issue with your phones. contact cisco, pay your smartNet contract on all your phones ($100 per phone annually) so you can have access to firmware more recent than 2005.

Submitted by eeman on Sun, 09/30/2012 Permalink

that firmware is from 2000; if you use that firmware your phone is extremely easy to hack. i can get that phone to give me its sip password and server ip inside of 30 seconds... after that its free phone calls galore at the ITSP's expense.