Couple of our 'old school' customers on our MTE want to stay away from voicemail (hence voicemail to email). They don't believe in IVRs either.
What they want is "transfer recall" feature. When a receptionist transfers a call to another extension (say extension 800). If extension 800 doesn't answer, the call should come back to the receptionist.
We tried call forwarding from extension back to the receptionist. It worked fine, one issue though. The receptionist doesn't have an idea if the call is a new call or the same call that she transferred 30 seconds ago.
I think, this could be resolved by:
1. Creating numbered 'Hunt lists'
2. Creating an actual 'transfer recall' feature.
Can we expect any one of above mentioned changes in near future?