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Thirdlane Unified Communications Platform 12.1.0 and Thirdlane Connect 12.1.0

Posted by thirdlane on Mon, 08/22/2022


Thirdlane Unified Communications Platform 12.1.0

  • Added queue callback feature to Call Center
  • Enhancements in Microsoft Teams integration
  • Added Bandwidth SMS provider
  • Added support for home page branding for administrators and in User Portal
  • Added support for custom language files
  • Added support for restricted "Office Administrator" level users in PBX Manager (single tenant)
  • Added lftp (used in backup with file transfer) to the installation
  • Major performance improvements (by eliminating realtime database access)
  • New mechanism for prosody XMPP server management
  • Added phone password to Bulk Generator
  • Added check for duplicate MAC as well as  MAC ownership identification
  • Enhancements to various log files, including push logs
  • Fixes in webcall widget configuration
  • Ability to enable/disable Munin based monitoring and reporting
  • Added Inbound Routes management to the REST API
  • Fixes in queue recording (allow turning it off)
  • Enhancements to files management and remote execution in cluster configuration
  • Enhancements to CRM API
  • Added jitterbuffer related settings to "other options"
  • Added http proxy option and an ability to only reload local interfaces
  • Added an option to record voice prompts from any phone
  • Various enhancements and bug fixes

Thirdlane Connect 12.1.0

  • Added Zendesk support
  • Added details/player page to call history
  • Removed "remember me" option to always remember last login
  • Fix to status description display
  • Enhancements in handling push notifications
  • Fix in SMS message sending and delivery
  • Fixed call flip
  • Various enhancements and bug fixes


For the CentOS 7 based distribution we no longer provide the ISO as we did in the past. This is primarily due to frequent AWS, Google, and other clouds installations, where using ISO is not practical. Instead you should start with vanilla minimal CentOS 7 ISO which you can get from the closest Thirdlane mirror:

In the the US: In Europe: or you can find a CentOS mirror closest to you at: As for any cloud installation you should use the CentOS 7 cloud provider’s template.

The installation procedure is simple:

  • Install CentOS 7 from vanilla ISO or create CentOS 7 cloud server
  • Configure network and check that your server has access to the Internet
  • Use SSH to connect to the server and run one of the Thirdlane installation scripts, depending on the type of installation
  • Once the script finishes, login to the GUI at or http://domain.tld (where is your server address, and domain.tld is your domain) and follow the Thirdlane Configuration Manager’s Initial Configuration Wizard


Currently, there are 2 scripts for different installations:

  • getpbx-ste - Thirdlane Business PBX (Single Tenant)

curl -o getpbx -s && time sudo bash getpbx

  • getpbx-mte - Thirdlane Multi Tenant PBX

curl -o getpbx -s && time sudo bash getpbx

Both scripts are adopted to cloud installations which usually don’t have a root password - they use SSH keys for ssh access. When getpbx-ste or getpbx-mte script determines that your system root user doesn't have a password, it creates temporary credentials (superadmin / superadmin ) to login to the newly created server, and at the end of Thirdlane Configuration Manager’s Initial Configuration Wizard you will be able to create admin credentials (superadmin user will be deleted). Installation scripts also try to simplify domain, HTTPS certificate, and network configuration - when:

  • Hostname setting of the server is a valid domain - eg.
  • The domain is properly configured - DNS of has A-record with proper ip of the server

If this criteria is met, Thirdlane Configuration Manager setup wizard will use the simplified scenario - steps with domain and interface configuration will be done automatically - including creation of LetsEncrypt free HTTPS certificate. As always, Thirdlane Connect for Windows, Mac, and Linux desktops can be downloaded using your browser based Thirdlane Connect by going to Settings > Downloads. New Android version of Thirdlane Connect is available on Google Play. New iPhone version of Thirdlane Connect is available on App Store.

Please contact Thirdlane for assistance with the update - our team is ready to help.

Thank you for using Thirdlane!