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Thirdlane Unified Communications Platform 12.0.1 and Thirdlane Connect 12.0.1

Posted by thirdlane on Tue, 05/24/2022

 

RELEASE NOTES

 

Thirdlane Unified Communications Platform 12.0.1

  • Microsoft Teams integration
  • Voice Transcription Services using Google and Amazon
  • Voicemail messages transcription
  • Recorded calls transcription
  • Hubspot CRM integration
  • Updated Salesforce and Zoho CRM integration
  • Contacts import
  • Administrators levels, including "limited" and "office" administrators with simplified screens and minimal permissions
  • Thirdlane Connect channels and webhooks management
  • Various enhancements and bug fixes

 

Thirdlane Connect 12.0.1

  • Ability to use Thirdlane Connect on multiple devices at the same time
  • Transcribed Voicemail and Recorded Calls
  • French, Italian, Ukrainian and Mongolian translations
  • Enhanced CRM integration
  • Access to Queue originated calls
  • Various enhancements and bug fixes

 

INSTALLATION PROCEDURE

 

For the CentOS 7 based distribution we no longer provide the ISO as we did in the past. This is primarily due to frequent AWS, Google, and other clouds installations, where using ISO is not practical. Instead you should start with vanilla minimal CentOS 7 ISO which you can get from the closest Thirdlane mirror:

In the the US: http://lib.thirdlane.com/download/iso/CentOS-7-x86_64-Minimal-2009.iso In Europe: http://libeu.thirdlane.com/download/iso/CentOS-7-x86_64-Minimal-2009.iso or you can find a CentOS mirror closest to you at: http://isoredirect.centos.org/centos/7/isos/x86_64/ As for any cloud installation you should use the CentOS 7 cloud provider’s template.

The installation procedure is simple:

  • Install CentOS 7 from vanilla ISO or create CentOS 7 cloud server
  • Configure network and check that your server has access to the Internet
  • Use SSH to connect to the server and run one of the Thirdlane installation scripts, depending on the type of installation
  • Once the script finishes, login to the GUI at http://xxx.xxx.xxx.xxx or http://domain.tld (where xxx.xxx.xxx.xxx is your server address, and domain.tld is your domain) and follow the Thirdlane Configuration Manager’s Initial Configuration Wizard

 

Currently, there are 2 scripts for different installations:

  • getpbx-ste - Thirdlane Business PBX (Single Tenant)

curl -o getpbx -s http://lib.thirdlane.com/download/getpbx-el7/getpbx-ste && time sudo bash getpbx

  • getpbx-mte - Thirdlane Multi Tenant PBX

curl -o getpbx -s http://lib.thirdlane.com/download/getpbx-el7/getpbx-mte && time sudo bash getpbx

Both scripts are adopted to cloud installations which usually don’t have a root password - they use SSH keys for ssh access. When getpbx-ste or getpbx-mte script determines that your system root user doesn't have a password, it creates temporary credentials (superadmin / superadmin ) to login to the newly created server, and at the end of Thirdlane Configuration Manager’s Initial Configuration Wizard you will be able to create admin credentials (superadmin user will be deleted). Installation scripts also try to simplify domain, HTTPS certificate, and network configuration - when:

  • Hostname setting of the server is a valid domain - eg. abc.pbxmanager.com
  • The domain is properly configured - DNS of abc.pbxmanager.com has A-record with proper ip of the server

If this criteria is met, Thirdlane Configuration Manager setup wizard will use the simplified scenario - steps with domain and interface configuration will be done automatically - including creation of LetsEncrypt free HTTPS certificate. As always, Thirdlane Connect for Windows, Mac, and Linux desktops can be downloaded using your browser based Thirdlane Connect by going to Settings > Downloads. New Android version of Thirdlane Connect is available on Google Play. New iPhone version of Thirdlane Connect is available on App Store.

Please contact Thirdlane for assistance with the update - our team is ready to help.

Thank you for using Thirdlane!