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RJansen
RJansen's picture
Joined: 2017/11/29
Points: 0

Can someone tell me if the thirdlane product contact center is different (more extensive) then the build in Call center options in the communication manager? Or is it the same product?

thirdlane
thirdlane's picture
Joined: 2007/02/07
Points: 360

Call center option adds agent management and agent screen (where agents can login, pause, unpause, see status, etc), live monitor screen (where call center managers can monitor the status of the queues and agents in real time, get alerts, barge-in, etc), and call center performance metrics/reporting

Alex Epshteyn
Third Lane Technologies
Multi Tenant Asterisk PBX