We have a school utilizing 11.25.1.
We have x amount of extensions registered and we also have say 25 special mailboxes for the teachers.
Callers can be transferred to the special mailbox.
Callers cannot enter the special mailbox via entering the mailbox number off the IVR because it is not an ‘extension’
The caller also cannot enter the mailbox via the directory because the the mailbox is not an extension.
Is there anyway for a caller to reach the mailbox on their own without being transferred ?
Is there a way for a caller to reach the voicemail box via the directory without having to increase the number of seat license?