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khaaby@sevenfea...'s picture
Joined: 2016/09/22
Points: 0

Communications manager
Anytime I log into the Thirdlane GUI, I'm met with an error stating:
"Server returned error code = -1"
I get the same error when I attempt to access the license page as well as the dashboard. I've read through the forums here and seen suggestions to ensure connectivity to the license server is allowed through the firewall. I've verified the traffic is not being blocked by the firewall. I've scoured through log files and the only thing I can find related to this issue is the following line from /var/log/nginx/error.log

2018/03/06 09:26:09 [error] 2167#0: *1199 upstream timed out (110: Connection timed out) while reading upstream, client: 10.x.x.x, server: localhost, request: "GET /asterisk/JSONService.cgi?service=entity&object=licenseManagement&objecttype=form&usr=root&managed_usr=&multi=0&current_tenant_name=&current_tenant_id=&tl_reloadTime=1519329984&_operationType=fetch&_textMatchStyle=exact&_dataSource=isc_PagedRestDataSource_9&isc_metaDataPrefix=_&isc_dataFormat=json HTTP/1.1", upstream: "", host: "voip.go.ccb:10000", referrer: "https://voip.go.ccb:10000/asterisk/war/index.html"

Any assistance on how to troubleshoot this issue would be appreciated!


thirdlane's picture
Joined: 2007/02/07
Points: 250

Hi Kirby,

Sorry for the late reply, for urgent issues it is better to contact our support. Are you still experiencing this problem?

Alex Epshteyn
Third Lane Technologies
Multi Tenant Asterisk PBX

khaaby@sevenfea...'s picture
Joined: 2016/09/22
Points: 0

Hi Alex,

Yes, I am still having this issue. It isn't affecting performance of the server, only my ability to view the dashboard and the license page. I'll try calling support as you suggested.