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acraft
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Joined: 2015/08/31
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We have a customer that regularly listens to recorded calls for a queue, but she can't identify what agent answers the call. The destination field just shows the queue name, so it's difficult for her to listen to calls for a particular agent. Does anyone know of a way to display the agent number that answered the call?

Thanks,

Andrew

acraft
acraft's picture
Joined: 2015/08/31
Points: 0

Anyone?