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Populating ${CALLER_ID_NAME} into CRM CTI Chrome Plugin

Posted by matthewmalk248 on Tue, 07/23/2019

Hey gang, does anyone know if the caller ID Name can be populated into the CRM pop-up URL? Currently the only thing in the documentation is ${PHONE} for the phone number. I'm currently forced to use iSymphony's CRM pop-up feature as a supplement for CRM Pop-Ups until I figure this out.

Submitted by mattdarnell on Sat, 07/27/2019 Permalink

Put the number in a temp variable, populate that field with the name, do the look up, then repopulate the number in that field.

Submitted by matthewmalk248 on Thu, 08/08/2019 Permalink

Thanks matt I'll tinker with the Chrome plug-in code if I can get figure it out.
Was just hoping/wondering if it was available natively with the Plug-In