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Phones Questions

Posted by rfinch on Tue, 06/17/2008

I have two questions to see if I will use MTE for my Hosted Solution. So far I like it, but I cannot get any phone to register (no service) and I am baffled.

I am using 9133i and 480i.

1. All I am doing is configuring the extension (with MAC) in the PBX Manager and then going into the phone and placing the TFTP settings. It appears to grab the cfg file, but the phone will not work. I have tried three phones. Is there something I'm missing?? TFTP is runnign and cfg files are there and loaded.

2. What phones do people like (other than the ones mentioned above) with this PBX that is clean, sleek and if possible, gives BLF?

Thanks!!!


Submitted by eeman on Tue, 06/17/2008 Permalink

I have always been a fan of the Polycom 550's and 650's. There is also the 560 (550 with gigabit) and a rumored soon-to-be-released 670 (color screen plus gigabit). I cant speak for aastra but polycom phones use a common set of bootrom and software for all their phone models making provisioning a unified process.

I am sure aastra phones provision ok in pbx manager, i have heard of others using them.

have you connected to a specific extension with a soft phone to at least isolate the problem as either being a SIP connectivity problem versus a config retrieval/provisioning issue?

Submitted by rfinch on Tue, 06/17/2008 Permalink

Xlite Appears to work fine. I wonder why my Aastras will not work. Manuals say it's self provisioning with MAC but no such luck hear. Really looking for a phone I can Private Label and Aastra lets you do that. Any others?

Submitted by eeman on Tue, 06/17/2008 Permalink

given enough capitol i know polycom will. 3com is rebranding polycom and so is Adtran. I would say your next experiment is to check the TFTP logs to ensure that the correct files are being downloaded. If the are, then manually inspect your config files to make sure they look correct.

Submitted by dozment on Tue, 06/17/2008 Permalink

I have about 12 55i Aastras that I configured initially with PBX Mgr. If I remember correctly it worked. But, I eventually tuned the config files manually. I prefer Aastra's provisioning mechanism over Polycom's, but have decided to use Polycom going forward for our customers because of the overall quality of the phone.

Are you sure the phones are picking up the config info? You should see your settings in the phone's web GUI.

Here is my aastra.cfg file. Notice the custom codec settings. This line sets the phone up to do g.711 and g.729.

# aastra registration

backlight mode: 2

sip proxy ip: x.x.x.x

sip proxy port: 5060

sip registrar ip: x.x.x.x

sip registrar port: 5060

sip registration period: 30

sip registration retry period: 30

sip registration timeout retry: 30

sip registration renewal timer: 20

sip use basic codecs: 1

auto resync mode: 3

auto resync time: 00:00

sip customized codec: payload=0;ptime=10;silsupp=off,payload=18;ptime=20;silsup=off

time server1: rolex.usg.edu

time server2: timex.usg.edu

time server disabled: 0

time zone name: US-Eastern

time zone code: EST

dst config: 3

download protocol: FTP

ftp server: x.x.x.x

ftp username: xxxxxxxx

ftp password: xxxxxxxx

sip dial plan terminator: 0

sip digit timeout: 5

sip blf subscription period: 120

directed call pickup: 1

sip intercom type: 2

sip intercom prefix code: *98

sip intercom line: 1

sip intercom mute mic: 1

sip allow auto answer: 1

prgkey1 type: directory

prgkey2 type: callers

prgkey3 type: speeddial

prgkey3 value: *85

prgkey4 type: dnd

prgkey5 type: speeddial

prgkey5 label: FWD On

prgkey5 value: *72

prgkey6 type: speeddial

prgkey6 label: FWD Off

prgkey6 value: *73

Submitted by dozment on Tue, 06/17/2008 Permalink

...and here is a .cfg I did the majority of the setup for the phones in the aastra.cfg except for the registration info and any customer per-phone settings.

These config files work. You should also check aastra's site to be sure you have their latest firmware.

sip line1 auth name: 107-hop

sip line1 password: xxxxxxx

sip line1 user name: 107-hop

sip line1 display name: 107-hop

sip line1 screen name: Student 2 - 107

# aastra phone options

softkey1 type: speeddial

softkey1 label: "Ext Pickup"

softkey1 value: **

softkey1 states: idle

softkey2 type: icom

softkey2 label: Intercom

softkey2 states: idle

directory 1: hopDirectory.csv