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Phones Lost Registration

Posted by rmackillop on Wed, 09/10/2008

I have just installed MTE and had 2 Polycom phones working - until this morning. I added a conference room, then clicked 'Restart PBX' and all the phones were no longer registered to the pbx. Rebooting the phones has not helped...

Anyone have any experience with this sort of thing before??


Submitted by rmackillop on Wed, 09/10/2008 Permalink

asterisk is/was running.

I'm not exactly sure what happened, but it's fixed now.

Here's what I can piece together:

1) the phone password was changed in pbx mgr

2) then the phones were failing to register with an error message that led you to believe the ftp password was incorrect.

this is what fixed the problem:

3) I deleted the auto-provisioning files in pbx mgr

4) noticed the phones still trying to connect and failing

5) re-created the auto-provision files

6) phones rebooted, all working