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netriplex
netriplex's picture
Joined: 2012/01/24
Points: 110

This has been an issue since the Thirdlane 8 release came out...

Whenever you switch to using from the desk phone to the web browser based phone, Thirdlane does not "remember" phone options configured for the desk phone. On our system we have a requirement for TLS and as such, we have options set on the extensions for transport=tls and encryption=yes.

When you switch to the browser softphone and then switch back to the desk phone, these settings are not restored and our desk phones do not reregister.

netriplex
netriplex's picture
Joined: 2012/01/24
Points: 110

Any chance this is going to be fixed in the upcoming release?

Connect is virtually unusable for our customers because switching to the softphone breaks their desk phone.

volodya
volodya's picture
Joined: 2017/01/05
Points: 70

Hello,

Thank you for reportind the problem. It will be fixed in next release.

netriplex
netriplex's picture
Joined: 2012/01/24
Points: 110

Awesome...I filed this bug literally a year ago as bug #2226 in redmine. Is that no longer used and I should report on forums as I reported a handful of other unresolved issues there as well.

netriplex
netriplex's picture
Joined: 2012/01/24
Points: 110

We just upgraded to the "next release" and this issue still persists. Additionally, when attempting to configure the ICE Servers to use TLS, the turnserver is outputting errors and we do not get audio....

426357: session 001000000000000005: TLS/TCP socket disconnected: :50006
426357: session 001000000000000005: closed (2nd stage), user <> realm origin <>, local :5349, remote :50006, reason: TLS/TCP socket buffer operation error (callback)
426357: session 001000000000000005: closed (2nd stage), user <> realm origin <>, local :5349, remote :50006, reason: TLS/TCP socket buffer operation error (callback)
426357: session 001000000000000006: TLS/TCP socket disconnected: :50007
426357: session 001000000000000006: TLS/TCP socket disconnected: :50007
426357: session 001000000000000006: closed (2nd stage), user <> realm origin <>, local :5349, remote :50007, reason: TLS/TCP socket buffer operation error (callback)

netriplex
netriplex's picture
Joined: 2012/01/24
Points: 110

Any feedback on this as I was expecting the extension settings issue to be corrected in the most recent release.

Additionally, it has come to my extension that Thirdlane Connect does not properly set the outbound caller id. In multi-tenant (at least), the outbound caller id that is used is always the tenant default caller id even when a different external caller id is set on an extension.

volodya
volodya's picture
Joined: 2017/01/05
Points: 70

Hello,

Engineers are looking into previous and latest reported problems.

eeman
eeman's picture
Joined: 2007/11/06
Points: 200

interesting, It seems to not do this on the mobile app, as I can bounce back and forth very quickly and it retains the information.

Erik Smith
dCAP
Thirdlane/Asterisk Support available
esmith.bgnv@gmail.com

volodya
volodya's picture
Joined: 2017/01/05
Points: 70

v 8.3.1.2 has this problem fixed.