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Multi-Tenant Edition trial not going so well ;-( Help Please !!

Posted by lyndon on Mon, 10/20/2008
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Thirdlane platform General Questions

Hi ,
We are evaluating the multi-tenant edition.
We have successfully registered handset and sip trunk – see below:

thirdlane*CLI> sip show peers
Name/username Host Dyn Nat ACL Port Status
103-thirdlane/103-thirdla (Unspecified) D 0 Unmonitored
102-thirdlane/102-thirdla (Unspecified) D 0 Unmonitored
101-thirdlane/101-thirdla 192.168.0.78 D 2054 OK (41 ms)
demo/0756071289 202.83.183.33 N 5060 OK (68 ms)
4 sip peers [Monitored: 2 online, 0 offline Unmonitored: 0 online, 2 offline]
thirdlane*CLI>

When we make an outbound call we get the following error ???

-- Executing [0400596366@from-inside-thirdlane:1] Macro("SIP/101-thirdlane-08f71680", "tl-set-variables2|from-inside-redir-thirdlane|thirdlane") in new stack
-- Executing [s@macro-tl-set-variables2:1] Set("SIP/101-thirdlane-08f71680", "__tenant=thirdlane") in new stack
-- Executing [s@macro-tl-set-variables2:2] Set("SIP/101-thirdlane-08f71680", "CDR(userfield)=thirdlane") in new stack
-- Executing [s@macro-tl-set-variables2:3] Set("SIP/101-thirdlane-08f71680", "__MOH=default-thirdlane") in new stack
-- Executing [s@macro-tl-set-variables2:4] GotoIf("SIP/101-thirdlane-08f71680", "1 ?setmoh") in new stack
-- Goto (macro-tl-set-variables2,s,6)
-- Executing [s@macro-tl-set-variables2:6] SetMusicOnHold("SIP/101-thirdlane-08f71680", "default-thirdlane") in new stack
-- Executing [s@macro-tl-set-variables2:7] Goto("SIP/101-thirdlane-08f71680", "from-inside-redir-thirdlane|0400596366|1") in new stack
-- Goto (from-inside-redir-thirdlane,0400596366,1)
== Channel 'SIP/101-thirdlane-08f71680' jumping out of macro 'tl-set-variables2'
-- Sent into invalid extension '0400596366' in context 'from-inside-redir-thirdlane' on SIP/101-thirdlane-08f71680
-- Executing [i@from-inside-redir-thirdlane:1] Playback("SIP/101-thirdlane-08f71680", "invalid") in new stack
-- Playing 'invalid' (language 'en')
-- Executing [i@from-inside-redir-thirdlane:2] Hangup("SIP/101-thirdlane-08f71680", "") in new stack
== Spawn extension (from-inside-redir-thirdlane, i, 2) exited non-zero on 'SIP/101-thirdlane-08f71680'
-- Executing [h@from-inside-redir-thirdlane:1] Hangup("SIP/101-thirdlane-08f71680", "") in new stack
== Spawn extension (from-inside-redir-thirdlane, h, 1) exited non-zero on 'SIP/101-thirdlane-08f71680'

I think it maybe a NAT issue or an Outbound route issue but I can’t seem to sort it out.

Anyone got any ideas here ??

Submitted by eeman on Mon, 10/20/2008 Permalink

not sure what country you are in and who you are using for an outbound trunk, without a backstory I cant even tell you if 0400596366 is even a valid string :)

Submitted by lyndon on Tue, 10/21/2008 Permalink

Hi Dozmet - I have the following Outbound routes:

${DIALOUT}911 Emergency Dial Out (1 trunk) SIP/demo Emergency preceded by ${DIALOUT} prefix.

911 Emergency Dial Out (1 trunk) SIP/demo Emergency

_${DIALOUT}${INTERNATIONAL-PREFIX}. Unrestricted Dial Out (1 trunk) SIP/demo International preceded by ${DIALOUT} prefix

_${DIALOUT}1NXXNXXXXXX Unrestricted Dial Out (1 trunk) SIP/demo Long distance preceded by ${DIALOUT} prefix

_${DIALOUT}NXXXXXX Unrestricted Dial Out (2 trunks) SIP/demo Local numbers preceded by ${DIALOUT} prefix

_${INTERNATIONAL-PREFIX}. Unrestricted Dial Out (1 trunk) SIP/demo International

_1NXXNXXXXXX Unrestricted Dial Out (1 trunk) SIP/demo Long distance

_NXXXXXX Unrestricted Dial Out (2 trunks) SIP/demo Local numbers - replace 415 with your area code

X Unrestricted Dial Out (1 trunk) SIP/demo SS

Submitted by eeman on Wed, 10/22/2008 Permalink

none of your outbound routes are setup for that type of dialing.

your routes are setup so everything starts with either a 1 or [2-9], there is no provision for zero. Create new outbound routes and you'll be ok. Those routes are for north america number plan.