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Wender
Wender's picture
Joined: 2010/01/06
Points: 0

Hello,
i would like to be able to setup voicemailbox settings through the webinterface instead of dialing the voicemailbox and go to the voicemailsettings menu.

what i miss in the webinterface of the voicemail settings is the abbility to upload or record (like the voice recordings) the unavailible or busy message.
especially for special mailboxes this would be great.

eeman
eeman's picture
Joined: 2007/11/06
Points: 260

mostly because idiots would either upload improper format or try to friggen upload MP3's. The only format we approve for MTE is gsm encoded WAV. Its easy to get this format when the phone is used to make the recording. This is not so easy to make without knowing the right codec, sample rates etc. If you stick some other readable format in there you can find yourself in a situation where the file does not get replaced when you record via VoiceMailMain and then customers complain that despite recording a new message the old one keeps showing up.

Erik Smith
dCAP
Thirdlane/Asterisk Support available
esmith.bgnv@gmail.com

Wender
Wender's picture
Joined: 2010/01/06
Points: 0

ok i understand
If this could be made idiot proof it would be nice to have

studiox
studiox's picture
Joined: 2010/07/17
Points: 0

I think the way Digium has solved it with Switchvox where you can manage your voicemail settings from the portal as well as trigger a call on your phone that is directly routed to a recording promt works really fine.

You can also use that same functionality when uploading general sounds for use in IVR's etc. that is really handy instead of uploading files in proper formats (or improper formats that needs to be on-the-fly encoded to gms)

thirdlane
thirdlane's picture
Joined: 2007/02/07
Points: 440

I think recording greetings from the user portal could be useful, I would be afraid about upload.

Alex Epshteyn
Third Lane Technologies
Multi Tenant Asterisk PBX

eeman
eeman's picture
Joined: 2007/11/06
Points: 260

studiox: have you not used thirdlane's IVR recording tool?

Erik Smith
dCAP
Thirdlane/Asterisk Support available
esmith.bgnv@gmail.com

George
George's picture
Joined: 2007/10/31
Points: 0

I agree, managing the user recordings used the portal would be a great addition I also agree it should only be done using the system to record the files. customer made files is and will continues to be a pain.

my 2 cents worth :)

George