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license issue / bug

Posted by hmelgers on Wed, 04/10/2024

Hi,

I just ran into a strange issue when configuring a new tenant and trying to use another tenant to copy standard settings. The server throws an error:

"can not create user extensions - limit exceeded". When clicking on more info i get :

" Server returned error code = -1
Number of User Extensions (340) exceeds the maximum number of User Extensions allowed by your license (250)."

- I'm not adding extensions yet, just setting up a new tenant

- The actual number of extensions is well below the mentioned licensed number, so even if i was adding extensions the numbers are incorrect.

Setting up a tenant without trying to copy info from another does work but it is inconvenient as i have to setup everything manually now. Using another tenant to copy from does not fix the issue. Running version 14.3.1.50