On Hold ring back to Operator

Hi,

First, I think you are inquiring about "parked call" ringback to operator/a different extension as opposed to a call placed on hold. A call placed on hold, is usually held exclusively on the voip phone and is not able to be redirected by the asterisk server. If your phone settings have a way to transfer calls to a different place after being on hold for so long you would need to check the individual phone settings (I do not know off hand of phone support for this or not).

If you meant to inquire about parked calls, the answer is that that feature is not supported from the GUI and you would need to custom script it.

Thanks for the response.

I am actually referring to a receptionist that puts a call on hold to answer another line. They then forget about the other call on hold, or are not able to get back to the person on hold after "x" time. They'd like the user on hold to then ring back to the receptionist hunt group.

I hope this helps.

Thanks!

Chris,

This would need to be a setting to support the feature on the phone itself. When a call is put on hold, the server does not have any flow control over the call as the call is held on the phone itself.

I would suggest parking a call if that is your need. I wrote code for someone else to create feature codes like

701, 702, 703, etc. They could BLF those extensions and when they call it, it would park their current caller, or unpark a held call. This might be useful if you wanted to reduce the work on the receptionist. It had a 2button park/1 button unpark feel to it.