6 posts / 0 new
Last post
etornetworks
etornetworks's picture
Joined: 2017/02/24
Points: 0

I have moved a large client off of another PBX onto the thirdlane and the users do not want to enter a pin when checking voicemail.

On the previous PBX, if they dialed a certain feature code, it would go directly into the voicemail if dialed from that phone.

Is there a way to disable the PIN if a user checks their voicemail from their own extension?

thirdlane
thirdlane's picture
Joined: 2007/02/07
Points: 530

This wouldn't be very safe

Alex Epshteyn
Third Lane Technologies
Multi Tenant Asterisk PBX

etornetworks
etornetworks's picture
Joined: 2017/02/24
Points: 0

Client completely understands that.
Can we disable pin on a particular extension?

thirdlane
thirdlane's picture
Joined: 2007/02/07
Points: 530

If you'd like, you could create a script that will access voicemail based on the phone (channel) that did the dialing but without asking for pin code (s option) and assign it to a feature code.

Something like this:

exten => s,1,Macro(tl-set-myvariables)
exten => s,n,VoiceMailMain(${MYEXTENSION}@default${TL_DASH}${tenant},s)
exten => s,n,Wait(1)
exten => s,n,Hangup

Alex Epshteyn
Third Lane Technologies
Multi Tenant Asterisk PBX

etornetworks
etornetworks's picture
Joined: 2017/02/24
Points: 0

Thank you Alex.
That worked.

eeman
eeman's picture
Joined: 2007/11/06
Points: 290

hope you disable international calling patters on these boxes. International calling is already a many-thousand-dollar liability in as few as a couple hours. The only effective counter to hacked phones giving out credentials was a second layer of security. For that I forced people to authenticate with mailbox number and password. A hacker, having hacked a phone and getting a sip user/pass combination is not going to have any clue what mailbox number to enter or what password to key in (esp since the recording doesnt actually ask for the mailbox number, but rather an access code)

Erik Smith
dCAP
Thirdlane/Asterisk Support available
esmith.bgnv@gmail.com